Property Experience Lead Cover Team

Job Description We are looking for an individual who will take ownership of the safe and efficient operation of the client property portfolio, acting as an ambassador for both Grosvenor and ISS. You will blend seamlessly into the client organisation to deliver a world-class front of house and property management experience in line with the ISS Livv Strategy and Grosvenor brand values. Key Responsibilities Take ownership of the safe and efficient operation of the client property portfolio Ensure all client, tenant and visitor requests are fulfilled efficiently and exceed expectations Deliver a world-class property experience across concierge, helpdesk, front of house, security, events, mail, logistics, suppliers and workplace support (where applicable) Proactively represent and showcase ISS Livv products and services through an integrated service approach Build and maintain a strong understanding of the client property and provide daily operational support Raise maintenance jobs within the system and follow up through to completion Manage time flexibly and effectively in line with diaries, schedules and operational needs Work closely with Front of House and Security teams to ensure a one-team approach and the highest service standards Professional and Personal Competencies/Qualifications Relevant corporate, hospitality or concierge customer service experience Front of House and security or concierge experience Experience working with systems such as MS Office Strong knowledge of central London and the local area Highly flexible and adaptable in a fast-changing environment Excellent communication and customer service skills Strong time management and organisational skills Creative mindset with the ability to identify service improvement opportunities The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work….