As the General Manager you will be responsible for the overall leadership, commercial performance, and operational excellence bringing together independent food traders, high-volume hospitality, events and community-driven experiences in the heart of the new town of Brabazon.
Responsibilities
- Provide overall leadership and direction across multiple hospitality outlets including bars, restaurants, cafés, events and community spaces.
- Create a positive, inclusive, and high-performance team culture.
- Curate and deliver a packed events programme, from regular locally delivered performances to sports fan zone experiences through to large-scale live and high-profile events.
- Support live activations, brand partnerships, and seasonal campaigns.
- Build strong relationships with independent food traders, acting as primary operational partner and support.
- Engage with local charities, small businesses and communities to ensure the venue supports local.
- Ensure compliance with licensing, health & safety, and regulatory requirements.
- Maintain exceptional service standards aligned with premium guest and client expectations.
- Lead from the front during peak trading and major events while ensuring consistent operational execution.
- Hold accountability for site-level financial performance including revenue, labour and controllable costs.
- Ensure operational readiness for special events and peak trading periods.
- Have full ownership of venue-wide P&L, forecasting and financial performance.
- Drive profitability through smart programming, cost control and commercial innovation.
- Report performance across all revenue streams.
- Ensure compliance with leases, management agreements and contracts, and champion sustainability and community engagement.
Qualifications
- Experience as a General Manager or Senior Operations Manager within hospitality, food halls, event venues, stadia or high-volume restaurants and pubs.
- Experience managing complex, multi‑outlet environments with a range of stakeholders.
- Strong commercial and financial acumen and full ownership of venue-wide P&L, forecasting and financial performance.
- Ability to drive profitability through smart programming, cost control and commercial innovation.
- Clear communication of reporting performance across all revenue streams to a range of stakeholders.
- Experience ensuring compliance with leases, management agreements and contracts.
- Proven leadership of large operational teams, demonstrating the ability to lead, innovate and create a positive workplace culture in line with BaxterStorey values.
- Experience working with independent operators or multi‑brand environments desirable.
- Excellent problem‑solving and decision‑making skills under pressure.
- Personal Licence Holder and ability to act as DPS if required (or willingness to undertake).
Benefits
- 28 days holiday including bank holidays
- Birthday day off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high‑street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees, welcoming people of all ages, abilities, gender identities, sexual orientations, races, religions and socio‑economic backgrounds.
Are you an entrepreneurial hospitality leader with a passion for delivering exceptional venue experience? Do you want to influence and manage one of the most exciting opportunities in North Bristol? Then we might have the challenge you are looking for.
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