Senior Technical Manager (Customer Facing)

Technical Account Manager

Annual Salary: Competitive (to be discussed)

Location: South Wales

Job Type: Permanent, Full-Time

We are seeking a dedicated and experienced Technical Account Manager to join our team in South Wales. This role offers a unique opportunity to work within a fast-paced food manufacturing environment, collaborating closely with production, sales, and quality assurance teams to deliver exceptional service and innovative solutions to our clients.

Day-to-day of the role

• Support and develop Technical Account Managers in managing customer accounts and understanding their operational needs, ensuring consistently high standards across supply and processing.
• Lead client onboarding, including initial product setup, explaining processing technologies, and providing tailored training aligned to industry requirements.
• Respond to client queries efficiently, troubleshoot technical issues related to products, processing equipment, safety, and compliance, and elevate complex cases where required.
• Manage account reviews, compiling weekly and monthly data on production performance, product quality, compliance metrics, and customer feedback.
• Maintain accurate and detailed records of client interactions, product issues, and resolutions.
• Collaborate with cross-functional teams, including Sales, Product Development, Engineering, and Quality Assurance, to deliver effective solutions and maintain high levels of client satisfaction.
• Stay up to date with developments in processing technologies, industry regulations, food safety improvements, and sector trends.

Required Skills & Qualifications

• Proven experience in customer relationship management within the food supply chain.
• Experience working with Tesco is essential.
• Strong communication and interpersonal skills with a customer-focused approach.
• Excellent problem-solving ability and a proactive mindset when addressing industry-specific challenges.
• Ability to work both independently and collaboratively within cross-functional teams.
• High level of organisation and attention to detail, particularly in compliance and quality assurance.
• Previous experience in a customer-facing or technical role within the food sector is essential.
• A degree in Food Science, Animal Science, Business, or a related field is desirable but not essential.

Benefits

• Competitive salary
• 31 days annual leave
• Opportunity to work in a dynamic and innovative environment
• Chance to be part of a team that values creativity and initiative

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