Our Hotel Managers are the best in the business! As the leader of the hotel in the General Manager’s absence, you will be commercially minded but customer focused. You are responsible for keeping Village Hotel Clubs ahead of the pack, delivering the group strategy in order to deliver commercial returns. Supporting one of our Senior/Multisite General Managers, this is a great development opportunity to step in to a General Manager role in the future. Our business is built around its people and as such you will be an inspirational leader, investing time in developing and nurturing your people so they are equipped to be the best they can be.
Responsibilities
- Delivery of the group strategy in order to deliver commercial returns
- Drive and adhere to consistent brand standards and profit performance
- Drive quality and value that ensures amazing hospitality
- Creating an engaged team through development opportunities, reward & recognition and a culture of teamwork
- Achieving excellent guest satisfaction scores, CMI audit and internal audit scores
- Communicating the transactional marketing strategy to Heads of Department to ensure collateral is used in a timely and appropriate way
- Building close working relationships with marketing and build brand awareness utilising tools such as Inbox and social media sites
- Participating in the recruitment and promotion of all employees
- Using the KPI’s, benchmark hotel departments and focus on the bottom performers to drive improvement and highlight underperforming managers
What we need from you
- Will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations
- Will be expected to achieve a level of service through the constant monitoring of our established brand standards
- Should be highly attentive to detail and be capable of delivering consistent standards
- Should have a warm, personable nature and a can‑do attitude
- Must have experience in a similar environment with the knowledge and confidence to deliver
Benefits
- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast
- Friends and family discounted stays from £49 including breakfast
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
- 30% discount on and off shift in our Village Hotel Starbucks stores
- Excellent training and development including our Rising Stars and Talent Academy programmes
- Mobile Gaming training platform for training across several areas in the hotels
- Discounts and cashback offers on many High Street Brands and Supermarkets
- Well‑being and Healthcare benefits and monthly well‑being programmes for all employees to support mental health
- Mental Health first aiders and up to 2 mental health days to utilise annually
- Financial wellbeing support and salary drawdown via Wagestream
- Employee Assistance Programme, offering support and counselling
- Flexible working hours
- Fun, supportive and inclusive work environment with regular team events
- Reward and Recognition Incentive schemes
- Anniversary rewards for key milestones of service
- Electric car salary sacrifice scheme
- Birthday off guaranteed
- Discounted Health Cash plan and Sick pay Insurance
- People Days to celebrate, reward and recognise employees and their local communities
- Enhanced maternity and paternity benefits and pay
- Company pension scheme
- Life Insurance
- All offers are subject to a successful DBS check in this role
- T&C’s apply based on your contract
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
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