Role Overview
As Store Manager, you’ll be the driving force behind your store’s success – setting the tone, coaching your team, and ensuring every customer receives an unbeatable Costa experience.
Key Responsibilities
- Leading and inspiring a team of Baristas, Barista Maestros, and Assistant Managers.
- Delivering an exceptional customer experience while upholding brand standards.
- Managing store performance and driving key metrics including sales, customer satisfaction, and team engagement.
- Ensuring operational excellence, including compliance, cleanliness, and health & safety.
- Recruiting, onboarding, and developing your team with clear growth plans.
- Driving commercial success through smart decision‑making and team motivation.
- Launching seasonal campaigns and ensuring flawless execution on the shop floor.
Qualifications
- Previous management experience in retail, hospitality, or a similar customer‑facing role.
- A passion for people development, coaching, and leading high‑performing teams.
- Strong commercial acumen with a results‑driven mindset.
- Excellent communication and organisational skills.
- Full flexibility with working hours and a proactive attitude.
- A hands‑on leadership style and a love for great coffee.
Company Overview
The UK’s Largest Costa Coffee Franchise – Scoffs Group is a proud, award‑winning franchise representing the nation’s favourite coffee brand, Costa Coffee. We value our people with a supportive culture and continuous improvement.
Benefits
- Instant Perks with Boostworks – exclusive discounts and team rewards from day one.
- Employee Assistance Programme – free, confidential support.
- Wagestream access – real‑time access to earnings, budgeting tools, and smart savings.
- Company Pension Scheme – build long‑term financial security.
- Tailored leadership training and qualifications via Yuzu Training.
- Free lunch and drinks every shift.
- Additional discounts for yourself on and off shift.
- Long‑service awards recognising achievements.
- Store‑wide performance bonuses for meeting targets.
Are you a motivated leader with a passion for people and a love for exceptional coffee? If you’re ready to take the next big step in your career, we have the opportunity for you.
Ready to Lead a Store, Inspire a Team, and Deliver Greatness? If you’re a passionate, results‑driven leader with a heart for people and a head for business, we’d love to hear from you.
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