Payment Systems Regulator, Head of Department – Policy
The Payment Systems Regulator (PSR) is an independent economic regulator led by a Managing Director, who also serves as Executive Director, Payments and Digital Finance for the FCA. The PSR is currently a subsidiary of the FCA and will be consolidated into the FCA to simplify payments regulation.
The PSR’s work has a significant impact on millions of consumers and businesses, both in the UK and internationally. It ensures firms protect the interests of their clients and maintain market integrity by setting high standards and analysing risks within the payments sector.
Opportunity
We are looking for a dynamic leader to head the PSR’s Policy team. You will play a central role in shaping high‑impact policy across priority areas such as card fees, variable recurring payments, and Authorised Push Payment fraud. You will guide a team through significant change and innovation at the PSR/FCA and across the wider payments landscape, shaping evidence‑based policy that reflects the PSR’s strategic objectives and statutory duties.
Responsibilities
- Shape decisions at the highest level that influence both the PSR and the future of the UK’s payment systems, as Head of Policy and a member of the PSR Executive Team, contributing directly to organisational leadership, strategy and impact.
- Lead the development and delivery of regulatory policy across the PSR’s remit, providing authoritative advice to the FCA Executive and Board, and sponsoring major initiatives that address harm, strengthen payment systems and drive greater competition, innovation and choice.
- Represent the PSR with senior leaders across major banks and payment firms, the FCA, Bank of England, HM Treasury, the CMA and Parliament, building credibility through confident and effective engagement.
Desired Qualifications and Experience
- Senior level policy leadership, ideally combined with an understanding of the payments sector.
- A strong track record of leading large, multidisciplinary teams under pressure, driving delivery, operational improvement and sustainable change in addition to business as usual.
- Excellent influencing and stakeholder management skills, enabling delivery through others across the PSR and FCA and with external partners.
The FCA is committed to achieving greater diversity across all levels of the organisation and particularly welcomes applications from women, disabled, and minority ethnic candidates and other under‑represented groups.
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