Portfolio Experience Manager – London
Signature by Mitie
We are seeking a hospitality‑led Portfolio Experience Manager to oversee a portfolio of guest services and workplace experience accounts across London and regional sites. The role involves daily operational delivery, client relationship management, and leading teams to maintain high hospitality standards.
Who We’re Looking For
- Operationally strong and highly organised
- Commercially aware and performance focused
- Hospitality‑led with a passion for guest experience
- Comfortable managing multiple priorities and clients
- Creative, proactive and solutions focused
- Experienced within workplace experience, guest services, hospitality or FM environments
What You’ll Be Doing
- Leading day‑to‑day guest services and workplace experience operations across London and regional accounts
- Managing multiple client relationships and operational priorities
- Supporting, coaching and developing workplace experience teams
- Driving service excellence, operational standards and team engagement
- Bringing fresh thinking and creativity into workplace environments
- Supporting commercial performance, labour management and KPIs
- Creating engaging workplace experiences and moments that matter
Leadership Presence
This is a highly visible operational role with an expectation of spending a minimum of three days per week on‑site across your portfolio locations. While the majority of sites are London‑based, the portfolio also includes regional locations outside London which will require regular travel and bi‑weekly site presence. We are looking for leaders who are hands‑on, connected to their teams and present within the environments they support.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments, please let us know.
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