An exciting opportunity has arisen for an experienced and customer-focused Assistant Store Manager to join a well-established and growing storage and service-led organisation. This role is ideal for someone who enjoys working in a fast‑paced operational environment, takes pride in delivering excellent customer service, and is confident supporting the day‑to‑day management of a busy store.
Role: Assistant Store ManagerLocation: SouthamptonPay: £27,000 – £28,980 per annum + performance bonus paid every 6 monthsWorking Pattern: Full-Time | Permanent
Working closely with the Store Manager, you will play a key role in driving sales performance, maintaining operational standards, and ensuring customers receive a consistently high‑quality experience. You will also support the supervision and development of team members while helping to maximise occupancy, revenue, and overall store performance.
This is a hands‑on role that combines customer service, sales, operations, administration, and team leadership.
Key Responsibilities
- Support the overall day‑to‑day running of the store operation
- Assist in achieving weekly, monthly, and annual sales and revenue targets
- Handle customer enquiries professionally both face‑to‑face and over the telephone
- Promote and sell available services to prospective and existing customers
- Deliver a consistently high level of customer service and customer satisfaction
- Ensure the store is maintained to an excellent standard of cleanliness and presentation
- Support staff supervision and help motivate the wider team through a positive and proactive approach
- Monitor operational performance and help identify opportunities to improve efficiency and occupancy levels
- Assist with managing store administration and ensuring compliance with company procedures
- Identify repair and maintenance issues and ensure they are reported and followed up appropriately
- Support debt management procedures and help minimise outstanding arrears
- Ensure all Health & Safety policies and procedures are adhered to at all times
- Take responsibility for the store in the absence of the Store Manager, including reporting and operational oversight
About You
- Previous experience within retail, storage, hospitality, property, or a customer‑focused operational environment
- Strong customer service and communication skills
- Confidence handling sales enquiries and working towards targets
- Ability to work independently as well as part of a small team
- Good organisational and administrative skills
- A proactive and hands‑on approach to problem solving
- Ability to lead by example and support team performance
- Strong attention to detail and ability to work within procedures and compliance frameworks
- Comfortable with occasional lone working responsibilities
What’s on Offer
- Competitive salary of £27,000 – £28,980
- Performance‑related bonus paid every 6 months
- Supportive working environment
- Opportunities for development and progression
- Varied and rewarding role with operational responsibility
- Exposure to both customer‑facing and management responsibilities
This is an excellent opportunity for an ambitious individual looking to further develop their operational and leadership experience within a dynamic customer‑focused business. Apply now for the position of Assistant Store Manager and take the next step in your career with a reputable and growing organisation that values customer service, operational excellence, and employee development.
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