Security Mobile Team Leader
42 hours a week
£15.94 per hour
Locations to cover: Northamptonshire
Job Objectives and Responsibilities
- Contribute to the success of the contract through effective training and continuous on‑going colleague development while supporting the client’s security and safety strategy.
- Effectively support the Operations Manager in managing performance, ensuring that all security officers are trained to the highest standard in line with SLAs & KPIs.
- Deputise during times of unplanned absence of the Operations Manager until a buddy Operations Manager can take over.
- Responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with SLAs & KPIs.
- Maintain and promote the Mitie brand and reputation by providing an industry‑leading security provision.
- Support the customer and be responsible for accurate and timely reporting of crime-related tasks/activities through effective training of the officer population.
Main Duties
- Deliver results that meet or exceed budget and service delivery requirements with full responsibility and accountability.
- Work within customer retail stores, delivering Mitie induction and comprehensive training for newly appointed security officers from induction to probation sign‑off.
- Deliver all corporate training to the required standard for all officers in your area of responsibility.
- Complete officer evaluations in line with contractual KPIs.
- Support the security officer population through training and coaching.
- Coaching officers to maintain uniform standards as part of the evaluation process.
- Deliver focus topics and any ad‑hoc training identified by the business.
- Provide ongoing training, support and guidance to all officers, including ad‑hoc training as required.
- Support the delivery of SIA CCTV training to ensure all podium store officers are qualified to use the podium.
- Deliver and implement performance management/PIP/development plans for officers as needed, addressing opportunities in relation to officer standards.
- Identify and rectify behaviours or situations that endanger the health, safety and wellbeing of colleagues, customers and fellow officers in line with company policies.
- Assist the Operations Manager with initial investigations for customer complaints, QHSE incidents and other investigations as and when required.
- Support the delivery, maintenance and updating of assignment instructions & risk assessments.
- Engage with store management to build a strong working relationship with the client.
- Maintain adherence to uniform standards.
- Maintain open communication channels, recognise achievements and actively contribute to talent‑mapping projects.
Personal Specification
- Excellent organisational and time‑management skills.
- Confident, professional working approach and appearance.
- Strong customer‑service, client‑focused attitude with the ability to build good working relationships.
- Exceptional verbal and written communication skills.
- Ability to work individually and as part of a team.
- Resilient and tenacious with a ‘can‑do’ approach.
- Flexible and adaptable.
- Literate, numerate and IT skills to a medium‑level user.
- Willingness to work towards, if not already held, a management apprenticeship as deemed appropriate for personnel development.
- Full, valid UK driving licence.
- Valid SIA guarding licence.
Health and Safety Responsibilities
- Follow Group and company policies and procedures at all times.
- Report immediately any apparent deficiencies in systems of work or equipment that may result in the failure of service delivery or a risk to health, safety or the environment.
- Use all work equipment and personal PPE correctly and in accordance with training.
- Report any issues or training needs to your line manager immediately.
Information Security
- Ensure compliance with Mitie’s information security procedures in all activities.
- Proactively identify and report security risks to your manager.
- Report actual and suspected security incidents.
Benefits
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We offer a virtual GP service and salary finance options, letting you access 50% of your earned pay before payday for a small fee, plus competitive loans.
Through our flexible benefits platform, Choices, you can customise your benefits, choosing from dental insurance, dining cards, coffee clubs, discounted technology products and more.
We provide high‑street discounts from thousands of retailers, a gym‑to‑work scheme, life cover (greater of your annual salary or £10,000 minimum), a save‑as‑you‑earn scheme and a Mitie Matching Share Plan.
Mitie stars reward hard work with monthly cash prizes and a chance to win a £10,000 top prize at year‑end.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment, please let us know.
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