Freshservice ITSM Transformation Lead

Xcede Recruitment Solutions is looking for an experienced Service Delivery Manager (SDM) to lead an ITSM transformation involving Freshservice in West London. The role includes managing the migration, operational readiness, and service delivery success, providing a hybrid working environment with 3 days onsite and 2 days remote.

The ideal candidate has a strong ITSM background, hands-on experience with Freshservice migrations, and proven service delivery management skills. A contract role with a strong likelihood of extension, offering competitive pay.

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