Global Accounts & Reporting Manager

Responsibilities

• Support the Vodafone global account in all aspects of account management, client relationships and project delivery with a key focus on managing our markets.
• Reporting: manage the global reporting workstream (e.g., investment, competitive analysis, KPIs, effectiveness).
  • Support the timely delivery of monthly reports to Vodafone, ensuring accuracy on the MMIR template/Wizard platform and ongoing usage.
  • Provide global support for Percept and local teams for Wizard requests such as user approvals.
  • Assist finance and billing teams.
• Account Management:
  • Strong communication and project management skills required to work collaboratively with our global team and colleagues across local markets.
  • Maintain regular communication with markets, understand their priorities, gather and share case studies and inspiration, and drive deadlines.
  • Ensure project status is up to date for weekly internal and client calls.
  • Respond to network and clients in a timely and accurate manner.
• Thought Leadership: drive process and support content for weekly and monthly sessions and newsletters.
  • Drive agenda and overall process of aligning speakers, proactively suggest topics, and coordinate materials and input across internal and external teams and resources.

Qualifications

• Knowledge of the media planning process and how this applies to global clients.
• Ability to translate data and information across platforms, sources and markets, analyze for insights and conclusions that inform strategic priorities for Vodafone.
• Excellent communication skills: verbal, written, presentation, listening with both senior and junior stakeholders.
• High level of attention to detail in all outputs.
• Teamwork: understands how to handle difficult and sensitive conversations within the network, checks in for support where necessary, and manages up.
• Self‑awareness and organization: adopts an energized and enthusiastic approach even under pressure, manages direct and virtual teams across the matrix, and follows up on key deliverables to ensure timely delivery.
• Ability to understand cultural nuances and adapt own style to fit, respecting differences in culture, approach and skill set.
• Proficient with key tools (e.g., PowerPoint, Excel, etc.).

Inclusion and Diversity: We believe in equal opportunities for everyone regardless of race, gender, sexual orientation, age or disability, and we encourage all to bring their full selves to work.

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