Regional Service Lead Engineer

Responsibilities

• To ensure performance and service is in line with compliance and monthly schedules.
• Respond to customer needs, complaints, and concerns with a sense of urgency as and when required.
• Complete toolbox talks with direct reports providing clear records of completion to the compliance team.
• Be available for site surveys and installation handovers as directed by your RSM.
• Organise and maintain and communicate an effective call‑out rota for the area.
• Responsible for minor works delivery within area through dedicated minor works resource.
• Deputise for your Regional Service Manager as and when required during periods of sickness and holidays.
• Assist the Regional Service Manager in management of the engineering team.
• Support engineers in stock control and further action management.
• Attend and assist with troublesome sites and complaints.
• Technically support DRS and Sales Team with quotations.
• Initial planning of PPM on large/complex sites – meeting with customers in support of key sites in region.
• Assist in delivery of small bespoke projects and ensure on‑time delivery.
• Ensure right behaviour is demonstrated across the team (customer portals, timesheets, Lightfoot, tools, PPE).
• Utilise all customer portals as directed by your RSM and fully in accordance with the customer requirements stipulated in your engineer’s instructions.
• Take ownership of all customers in relation to all aspects of service delivery.
• Be available to work overtime and weekends when required subject to reasonable notice.

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