Job Function: Supply Chain Deliver
Job Sub Function: Deliver Excellence
Job Category: People Leader
Job Description
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes.
DePuy Synthes is recruiting for a CAP Sr. Manager OTC BPO DePuy, located in Leeds, UK.
Job Overview
The CAP Sr. Manager, Order‑to‑Cash (OTC) Business Process Owner (BPO) for DePuy Synthes is a global supply chain leadership role responsible for end‑to‑end ownership, standardization, and continuous improvement of OTC processes across regions. This role plays a critical part in enabling operational excellence, customer satisfaction, and financial performance by partnering with global supply chain, commercial, finance, and shared services teams.
Key Responsibilities
- Serve as the global Business Process Owner for Order‑to‑Cash, with accountability for end‑to‑end process design, governance, and performance across DePuy Synthes.
- Define and maintain global OTC process standards, controls, and documentation aligned with supply chain, finance, and commercial requirements.
- Partner with regional supply chain, customer service, finance, IT, and shared service organizations to ensure consistent execution and adoption of OTC processes.
- Lead continuous improvement initiatives focused on efficiency, service levels, compliance, and working capital optimization.
- Own OTC performance metrics, dashboards, and KPIs; analyze trends and drive corrective actions where needed.
- Support system implementations, enhancements, and digital enablement initiatives impacting OTC (e.g., ERP, automation, reporting tools).
- Ensure OTC processes comply with internal controls, audit requirements, and applicable regulatory and quality standards.
- Act as a key stakeholder in cross‑functional transformation programs, representing OTC process impacts and dependencies.
- Provide functional leadership, guidance, and influence across a global, matrixed organization.
Qualifications
Education
- Bachelor’s degree required (Business, Supply Chain, Finance, Operations, or related field)
- Master’s degree or MBA preferred
Experience and Skills
Required
- Minimum of 8–10 years of progressive experience in Order‑to‑Cash, supply chain operations, finance operations, or business process management at a global level
- Demonstrated experience serving as a process owner or leading complex, cross‑functional process initiatives
- Strong understanding of OTC processes including order management, billing, credit, collections, and customer service
- Experience working within a matrixed, global organization
- Proven ability to influence stakeholders without direct authority
Preferred
- Experience in medical devices, pharmaceuticals, or other regulated industries
- Experience supporting or leading ERP or major system transformation initiatives
- Familiarity with shared service or global business services operating models
- Lean, Six Sigma, or continuous improvement experience
- Strong change management and stakeholder engagement capabilities
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law.
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