Senior Contract Leader, Waste & Community Services

Responsibilities

• Operational Leadership: overseeing frontline waste and cleansing services, ensuring integration for maximum performance, compliance with UK/EU legislation, health & safety standards, and achievement of KPIs and budget targets.
• Strategic Development & Innovation: drive continuous improvement, implement new technologies, and develop annual plans to meet contractual and growth objectives.
• People & Culture: lead and engage a large workforce, ensuring effective employee relations, diversity and inclusion, training, and performance development.
• Customer & Stakeholder Engagement: build strong relationships with local authorities, partners, and communities, promoting service excellence and the Serco Way.
• Financial & Resource Management: monitor operational and financial performance, manage resources cost‑effectively, safeguard assets, and deliver against budget and profit targets.
• Safety & Compliance: maintain a robust health, safety, and environmental culture, ensuring adherence to corporate governance and legal requirements.

Qualifications

• Clean driving licence.
• Previous experience at contract management or above level within the waste or similar sector managing blue‑collar staff services – previous environmental and street cleansing sectors desirable.
• Previous experience of working in a multi‑disciplined contract environment, with specific appropriate skills aligned to the contract needs.
• Previous experience of working with local government, contracting and tendering.
• Experience of working with complex unions.
• Strong leadership and people‑management skills.
• Excellent stakeholder‑management skills.
• Commercially and financially astute.
• Open‑minded and results‑oriented.
• Good experience using IT systems and awareness of disability confidence.

Disability Confidence

We are a Disability Confident employer. All candidates who meet the minimum criteria will be interviewed.

Benefits

• Competitive salaries.
• Company car or cash alternative.
• Private medical cover.
• Pension: up to 6% contributory pension scheme.
• Holidays: 25 days’ annual leave plus bank holidays.
• Training and development: wide range of learning opportunities, funding for qualifications and apprenticeships, mentoring, and internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, SimplyHealth cash plans, and 30% off at Serco‑managed leisure centres.
• Discounts: savings with over 1,000 retailers and across food, clothing, entertainment and travel.
• Employee networks: dedicated networks for support, sharing, discussion and community.
• Charity: paid volunteering day each year and option to donate to a charity tax‑free via Payroll Giving Scheme.

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