Assistant General Manager

What You’ll Do

• Lead with Impact: Be the face of the venue, setting the tone and leading from the front. You’ll guide your team with confidence, clarity, and care.
• Create Culture: Build a safe, inclusive, and high‑energy environment where feedback flows, passion thrives, and everyone feels part of something bigger.
• Drive Standards: From the vibe to the visuals, you’ll be relentless about quality, making sure every shift runs smoothly and every guest leaves smiling.
• Coach & Develop: Mentor junior managers, support team growth, and champion continuous improvement through training, feedback, and development plans.
• Own the Numbers: Support financial performance through smart rota planning, stock control, and cost management, keeping the business sharp and profitable.
• Be the Connector: Collaborate across departments, communicate openly, and keep everyone aligned on goals, standards, and upcoming events.

What We’re Looking For

• You’ve led teams in fast‑paced hospitality environments and know how to keep cool under pressure.
• You’re passionate about people, guests and team alike. You love creating standout experiences.
• You’re a natural communicator who brings energy, clarity, and positivity to every interaction.
• You are detail‑obsessed, standards‑driven, and always looking for ways to raise the bar.
• You’re flexible, hands‑on, and ready to jump in wherever needed to keep things flowing.
• You’re hungry to grow, eager to learn, and excited to help others do the same.

What We Can Offer

• Employee Discount
  • 50% off food and drinks at RAMONA, FIREHOUSE, and DIECAST.
  • 25% off food and drinks at all DETROIT SLIMS locations.
• Friends & Family Discount 15% off their bill when they dine with us.
• Leadership team that truly cares about your growth and well‑being.
• The Festive Ball – a major Christmas celebration with awards and holiday cheer.

Equal Opportunity Employer

Everyone is welcome at RAMONA & The Firehouse. We are committed to having an inclusive and diverse workplace and encourage people from all backgrounds, identities, and experiences to apply.

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