Hybrid Customer Success Manager – Onboarding & Adoption

• Hybrid workplace – 3 days a week in office, 2 days remote
• This role is based in Bristol (Wine Street)

About the Role

You’ll have the opportunity to join Legal 500 at a high impact time. We recently acquired Mondaq to enhance our data intelligence capability and you’ll be joining at a time where the merging of two great businesses is taking place.

As Customer Success Manager, you’ll sit alongside our Bristol-based Account Management team and work closely with our London-based Customer Success team.

You’ll be helping to onboard new customers, driving early adoption and engagement whilst working with sales teams across different product lines. This is ultimately a customer enablement position. You won’t have a financial target. This is more about providing insights and engaging with customers.

What you’ll be doing

• Owning customer journey including onboarding and engagement
• Liaising between the sales teams of our different product lines, your account management and Customer Success colleagues – feeding insights into our Product team
• Enabling customers to get the most out of Legal 500 data products
• Leading demos, conducting quarterly business reviews and helping drive commercial activity by providing customers with the tools they need to extract value from our products

What we’re looking for

• Commercial experience in a customer success role
• Experience in a B2B setting is preferred, some exposure to the legal world (academic or professional) would be even better!
• Someone comfortable communicating with a range of stakeholders – GTM or Senior Lawyers within our clients, Sales, Editorial and Product internally
• Process‑driven and data‑driven in approach

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