Quality Assurance and Communications Lead

Quality Assurance and Communications Lead

The closing date is 27 May 2026

South London and Maudsley NHS Foundation Trust

Lewisham CAMHS Mental Health Support Team (MHST) is a new early intervention, prevention and wellbeing promotion service designed to help meet the mental health needs of children and young people (CYP) in education settings. Our business administration and data management colleagues are a vital part of our service and the successful candidate will be part of an expanding team of dedicated professionals, supporting schools to improve mental health outcomes for children. This post has several components which are detailed in the full job description.

Main duties of the job

• To provide business administrator support to MHST Leadership Team and to assist in the effective delivery of a comprehensive MHST service and support to Clinical Service Lead/Managers.
• Be proficient in time management and able to deal with conflicting priorities in association with high level matters.
• Support with the MHST recruitment, ensuring the recruitment process is efficient, timely and meets the requirements for staff working with children and young people.
• To support Clinical Service Leads with E-Rostering system for the MHST.
• To lead on service relevant projects, as delegated by the MHST Senior Leadership Team.
• To provide an excellent standard of customer care and administration support and being a first point of contact for children and families, education settings, colleagues as well as external agencies and other stakeholders for a range of MHST activity.
• To oversee communications to schools and colleges, disseminating information and updates to participating settings and to provide up-to-date information and guidance, organising regular newsletters and sharing information relevant to education settings.
• To maintain the MHST web page, adding and updating new developments and working alongside digital services.
• Overseeing data analysis, quality assurance and routine reporting requirements.

About us

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It’s important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer.

• Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
• Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.
• Career development, there are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes.
• Car lease, our staff benefits from competitive deals to lease cars.
• Accommodation, our staff benefits from key-worker housing available which is available on selected sites.
• NHS discounts, with discounts up to 10% from a variety of well-known retail brands through Health Service Discounts website.
• Counselling services.
• Long service awards.
• Cycle to work scheme.
• Season ticket loan.
• Staff restaurants.

Job responsibilities

Recruitment

• To support with MHST recruitment including local induction for new staff and to act as the interface for the service with Human Resources, ensuring the recruitment process is efficient and timely and meets the requirements for staff working with children and young people.
• Once a start date is agreed to liaise with the relevant line manager for the new staff member to ensure an induction programme is in place.

Training

• To be a designated Fire Warden or First aider within the Kaleidoscope Centre and attend meetings, as required.
• To participate in personal development and training programmes as agreed.

Staffing

• To create and keep up-dated the supervision and line management structures for the MHST which incorporates the details of the posts i.e. staff members name, role title, WTE, grade. To regularly check this information with the teams and against the establishment on the budgets.
• To update and maintain the absence information recorded on the E-Rostering system on behalf of the MHST.

Financial Management

• Make purchases or order equipment on behalf of senior staff, through e-Procurement or Digital Services.
• Arrange for the payment of conferences, study days etc by completing the paperwork on e-Procurement.
• Ensure that all financial matters are dealt with in accordance with the Trusts Standing Financial Instructions (SFIs).

Project Management

• The lead on, or work closely with, the MHST on specific management projects and audits, as required.

Service Requirements

• To have a detailed knowledge and understanding of the work and services being provided within the MHST and Lewisham CAMHS and to act as a point of information and communication within the service.
• To review, improve, update and implement administrative systems with the admin and business manager, consulting with the Service Managers where necessary.
• Provide day to day operational support to clinical and professional leads within the service, including diary management, administrative duties, taking minutes and managing action logs at senior meetings.
• The post holder will be expected to oversee the use of Electronic Patient Journey System (ePJS) and the uploading of new referrals as well as monitoring performance alongside CSLs so that the service meets its operating targets, though timely reports and support.
• To have a flexible and adaptable approach to work, with the ability to keep to tight deadlines and to prioritise flexibly.
• To maintain a detailed awareness and knowledge of Child and Adolescent services to answer queries from both internal and external enquiries.
• To have a good working relationship and a detailed awareness of all Trust and Corporate Departments.
• Act in a professional manner always, respecting the interests of children, young people and their families being seen by the professional staff and keeping confidential any information on their treatment.
• Monitor and report on data relating to quality assurance for NHSE/ICS and internal use.
• Line management to the Band 4 senior business administrator for MHST.
• Deputise as necessary for other members of the team.

Career Progression pathways and development opportunities

We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. For this role, we offer ongoing training and development.

Qualifications

• Degree or relevant Professional Qualification (e.g. DMS) and Secretarial Qualifications (e.g. Pitman, RSA) or Equivalent Experience.
• Evidence of continuous professional development.
• GCSEs or equivalent qualifications in English Language (A – C grade) Mathematics (A – C Grade).
• Formal minute-taking qualifications (e.g. Pitman or equivalent).
• PRINCE2 qualification or equivalent project management or organisational qualification.

Experience

• Experience of practical problem-solving and to be able to demonstrate own initiative and the capability to deal with unusual or urgent circumstances in a complex multi-disciplinary environment.
• High level of competency in the use of Microsoft Office and excellent communication skills both verbal and written, and excellent copy and audio typing skills.
• Significant administrative / secretarial experience in an office environment supporting senior staff / management.
• Experience of line management as well as practice of working as part of a team.
• Experience of line management and working as part of a team and line management of others.
• Experience in the development, maintenance and analysis of electronic data collection systems and working with data to produce clear narratives and written reports.
• Ability to supervise staff.
• Experience of working in the NHS, ideally within a mental health and/or child friendly environment; hospital or community clinic or Social Care environment.

Knowledge / Skills

• Experience in a responsible administrative / secretarial role.
• Proficient use of MS Suite including Word, Outlook, Teams, Excel and PowerPoint as well as office systems and procedures.
• Awareness of Data Protection, confidentiality and Health and Safety.
• Knowledge and understanding of Racial Awareness and Diversity.
• NHS in house systems and databases.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South London and Maudsley NHS Foundation Trust

£38,488 to £46,852 a year per annum inclusive of HCAS

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