Based in Bristol or Basingstoke office; site based covering Newbury, Royal Wootton Basset, Chippenham and surrounding areas. Typically working 37.5 hours, 8.30am – 5.00pm.
Role Overview
Our Contract Liaison Officers sit at the core and heart of everything we do, ensuring that our teams are working effectively and that customers are happy. Working in a tenanted social housing environment, you will deliver an exciting new retrofit scheme including solar panels, insulation, ventilation, window and door replacements.
What’s in it for you?
- Attractive salary & benefits to suit you
- 27 days holiday & bank holidays – option to buy or sell holidays
- Company pension scheme – up to 7.5%
- Car allowance or fleet van
- Discounted healthcare scheme, high street & lifestyle discounts, a day paid volunteering per year, length of service awards and more
Responsibilities
- Support site or contract by acting as liaison between customers, clients and the wider community
- Deliver and manage social value and excellent customer service, going the extra mile when required
- Lead on delivering all added‑value contractual commitments, including planning and scheduling community, skills and employment initiatives in line with the Social Value Act
- Handle enquiries and issues relating to works delivered by site teams and sub‑contractors, serving as the voice and face at contract and site level
- Establish an effective communication system to keep the site team informed while maintaining good relationships with customers and the Novus team
- Coordinate distribution of information regarding upcoming works and maintain records of current works and contractual commitments
- Carry out site visits with clients and customers
- Deal with complaints and resolve concerns positively
- Generate technical instructions, site notes and other site observations
- Identify case studies demonstrating excellent customer service and social value impact for use in tendering new contracts
- Manage any required reporting for the contracts
- Promote good news stories and initiatives with marketing, ensuring we capture the good work we do
Qualifications & Requirements
- Experience in a customer‑facing role, ideally in a tenanted social housing environment
- Strong communication and presentation skills
- Proficiency in IT and a willingness to develop the role
- Understanding of retrofit compliance documentation is desirable
- Attention to detail and a flexible approach to hours and travel
- Full UK driving licence; DBS check will be completed
About Us
Novus Property Solutions is a dynamic, award‑winning specialist in property maintenance, refurbishment, compliance and decarbonisation, with more than 700 colleagues in 19 locations across Great Britain. We are a social and environmentally responsible family‑owned business with a 129‑year heritage, delivering bespoke services to a wide variety of clients.
We value people and are committed to building an inclusive and diverse workplace that enables everyone to bring their full selves to work. We understand that most people may not meet all the criteria listed in this advert, so we encourage you to apply even if you do not meet every requirement.
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