Capability & Learning Architect – Contact Center

JaJa Finance Ltd is seeking a Learning & Development Manager to lead the design and delivery of capability development for customer servicing. This senior role will involve defining frameworks, learning pathways, and competence standards, aimed at enhancing service quality across operations.

The ideal candidate will work primarily on-site in Manchester and must have a strong track record in operational L&D, driving impactful training and development programs.

#J-18808-Ljbffr…