Role: Project Liaison Officer
Contract Type: Permanent
Working Hours: 37 hours per week, Monday – Friday, between the hours of 8:30am – 5:00pm
Worker Type: Hybrid Worker
Salary: Grade F – Starting Salary is £32,597 (Level one) rising to £35,412 (Level four)
Location: Harvey Road (NG8 3BB) will be the contracted base for this role, but the postholder will be expected to be able to travel to other offices including Loxley House (NG2 3NG) and work sites, as needed.
We’ve got an exciting opportunity available for talented individuals to join our workforce – perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you – people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role
We are looking for a proactive and customer-focused Project Liaison Officer to join Nottingham City Council Housing Services within our Assets team. This role is central to ensuring residents are supported, informed, and listened to throughout improvement works, with a strong focus on Damp & Mould and Legal Disrepair programmes.
Acting as the key point of contact, you will build positive relationships with tenants and leaseholders, coordinating communication between customers, contractors, and internal teams. You will support the delivery of works by managing enquiries, resolving issues, and ensuring concerns – particularly around damp, mould, and disrepair – are handled promptly, sensitively, and in line with policy and legislation.
You will play a vital role in improving customer experience by gathering feedback, providing complaint resolution, reducing access issues, and contributing to service improvement through data and insight. The role involves regular site visits, customer engagement activities, and close collaboration with project teams.
About You
- Good interpersonal skills and a proven ability to communicate effectively at all levels.
- Excellent organisation and prioritisation skills.
- Able to demonstrate skills to improve services and performance for our tenants and leaseholders.
- Proficient in the use of Microsoft Office word processing and spreadsheet software packages.
- Able to develop and present written or verbal information in a clear and concise manner.
- Full Driving licence with access to a vehicle.
Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.
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