Retail Shift Leader – Lead a Fast-Paced Team

Availability Window

Sun–Sat: 07:00–22:00 (all days).

Shift Leader rate of pay starts from £15.59 an hour. Additional payments may also apply depending on location.

Minimum guaranteed hours are 16 per week, with the option to work as few as 12 hours if desired.

Responsibilities

• Work in a fast‑paced retail environment, ensuring the store is clean, well‑stocked and exceeds customer expectations.
• Take ownership of running duty shifts, coordinating the team to deliver each day’s priorities and schedule.
• Provide customer service by listening to shoppers, assisting them to find products, and ensuring a pleasant experience.
• Guide and support colleagues in‑store, maintaining a safe and welcoming environment.
• Lead from the front and set a great example for colleagues.
• Maintain an excellent understanding of store performance and assist managers in delivering actions that improve operations.
• Open and close the store, complete duty cover, ensure decisions support safety.
• Be the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
• Coordinate store improvements, remove obstacles to service, and uphold health & safety procedures.
• Recognise and celebrate colleagues providing great service to strengthen team morale.
• Provide clear communication to keep the team up to speed on any changes or updates.
• Support managers in coordinating seasonal, community and charity events.
• Build a positive inclusive team atmosphere that encourages everyone’s best work.
• Remain flexible, comfortable taking the lead, taking decisions, and handling change to meet customer and colleague needs.
• Continuously seek ideas and opportunities to improve service for customers, communities, and the planet.

Eligibility & Requirements

• Must be 18 or over.
• Experience in a fast‑paced retail setting preferred.
• Ability to operate store in early or late shifts (before 6:15 am or after 9:45 pm) if required.
• Strong communication skills and willingness to lead a team.
• Commitment to health and safety standards.

Benefits

Flexible discounted shopping, career progression opportunities, and a supportive inclusive workplace.

We are proud to have been accredited Disability Confident Leader and are committed to providing an inclusive and accessible recruitment process.

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