Programme Support Adviser

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.Pay Range£26,300 (Pro Rata)Part time role, working 20 hours over 5 days a week in the Reed in Partnership office.Job DescriptionWould you like to be part of the journey helping to improve individual’s health and wellbeing?Consider the role of a Programme Support Adviser at Reed Wellbeing!Internal applications for this role close on 29/05/2026Reed Wellbeing provide high impact lifestyle and wellbeing programmes that help people improve their health. We deliver our services in the heart of communities, working with local public, private and voluntary partners to achieve our goals. We address individual needs and maximise outcomes through fun and interactive interventions that are evidence based and outcome driven.What is the role about?The Programme Support Adviser is responsible for providing a first-class personalised service to our participants across a variety of Reed Wellbeing programmes. The Programme Support Adviser will work within our Programme Support team, a team which acts as the first point of contact for participants referred to our preventative health services. The Programme Support Adviser will play a pivotal role in assessing the eligibility and suitability of participant referrals to our services and triaging them accordingly.Once a participant’s eligibility and suitability is assessed, this role’s primary responsibility it to ensure that participants are sign posted to the relevant Reed Wellbeing services and their attendance is secured and recorded centrally. The Programme Support Adviser will ensure that all administration, including any specific KPI’s, quality standards (2) and all data recorded, is captured in accordance with the service’s obligations.Just some of your day-to-day responsibilities will includeTo deliver consistently high levels of customer service when communicating with participants on inbound and outbound calls.Booking participants on to relevant Reed Wellbeing preventative health services, rearranging participant attendance and actively seeking re-engagement should participants fail to attend scheduled sessions.Ensuring information provided on all calls is accurate and relevant systems are promptly responded to.Rectify any inaccuracies that have been inputted on the CRM system in a data cleanse activity.Utilise a variety of triage assessment tools to establish whether a participant is both eligible for and ready to engage with our services, based upon contractual and service delivery requirements.Ensuring that all administration, including any specific KPI’s, quality standards and all data recorded, is captured in accordance with the service obligations.What’s in it for you?Alongside a generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:25 days annual leave (pro-rata for part time) plus statutory bank holidaysReed Pension SchemeAward Winning Management & Leadership trainingProfessional & Personal Development FundsBi-annual pay reviewsWith the chance to dramatically make a difference to the local community, this role offers immense job satisfaction. Where possible we consider applications from candidates that require part-time hours, please discuss with your Talent Partner if this is something you require.To be successful in this role, we are looking for someone withEssential:Experience of working effectively within an office based customer service or sales environment.Demonstrable experience of delivering high quality customer serviceExperience of working in a fast paced, target orientated environment.Experience of using database systems to input data accuratelyStrong verbal communication skills and good influencing skills.Ability to follow processesAttentive to detail, ensuring all relevant data is captured accurately.A minimum of 5 GCSE’s (grade A-C, including Maths ) or equivalent.GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification) OR achievement of a Level 2 in Literacy Assessment at interview stage.DesirableExperience of working in a call centre environmentFluency in community languages. Community languages may include Cantonese, Mandarin, Hindi, Urdu, Punjabi, Somali, Vietnamese, Dari, Yoruba, Turkish, French, Spanish, Albanian, Arabic, Bengali, Farsi, Guajarati, Polish, Serbian and Greek ( dependant on which service the Programme Support Adviser is supporting)Diversity and InclusionWe aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer an interview to disabled candidates who meet the minimum criteria.We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.#J-18808-Ljbffr…