Regional Facilities & Workspace Lead – Customer Excellence

Company: Metropolitan Thames Valley
Apply for the Regional Facilities & Workspace Lead – Customer Excellence
Location: East Midlands
Job Description:

Regional Workspace Services Manager

Permanent, Full-time position (37.5 hours)

Beeston, Nottingham: £47,274 – £49,762

London: £48,976 – £51,553

This role

In your new role as Regional Workspace Services Manager (formerly Regional Facilities Manager) you will report into the Head of Workspace Services and join a highly motivated customer focused team. Acting as a role model, you will deliver service excellence, own the customer interface, build meaningful stakeholder relationships and drive continuous improvement and colleague development in a dynamic One team spirit.

Maintaining and, where possible, exceeding KPIs in areas such as statutory compliance and health and safety is fundamental, while collaborating with peers and colleagues will help shape the environment for colleagues to thrive.

This post requires regular travel between MTVH sites based in London and Nottingham/Derby.

What you’ll need to succeed

  • Track record of commitment to customer service and delivery of continuous improvement.
  • 5+ years Facilities Management or similar experience.
  • Working toward or part-qualified professional status, and holding at least a Certificate Level qualification.
  • Leadership and people‑management experience.
  • Demonstrable problem‑solving and solutions‑oriented experience within a similar sized portfolio.
  • NEBOSH or IOSH qualification.
  • Experience in the housing sector is desirable although not essential.

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Posted: May 27th, 2026