Hybrid IT Operations Manager: Azure, AI & Security

IT Operations Manager

Bradford + Hybrid. Up to £60,000.

Responsibilities

• Responsible for the reliable, day-to-day running of IT services across both sites – infrastructure, cloud platforms, applications, telephony and end-user computing – with overall accountability for service health, capacity and major incident escalation.
• Day-to-day supervision of the IT Helpdesk Analysts, setting clear priorities, quality assurance, day-to-day workload management, appraisals and performance management.
• Manage the operational health of our Azure-based infrastructure alongside Microsoft 365 platforms, keeping platforms patched, monitored, documented and secure, and contributing to infrastructure projects as they arise.
• Oversee availability and supplier coordination for our core legal systems, including our Practice Management System (Partner for Windows) and Document Management System (NetDocuments).
• Work with the IT Director to identify and deliver AI and automation opportunities across the firm.
• Operational ownership of our cyber security and data security provisions including Cyber Essentials Plus, access management, patching, backup and DR.
• Work with the IT Director, MSP and specialist suppliers to keep the firm secure and compliant.
• Manage supplier and MSP relationships day-to-day, holding partners to SLAs and feeding into renewal and procurement decisions.
• Maintain IT policies and procedures current, relevant and auditable, escalating concerns to the IT Director promptly.

Experience needed

• Experience in an IT operations or IT management role, ideally within professional or regulated services and with a commercial mindset.
• Experience of managing people, capable of flexing and adapting their style in order to get the best from their team members.
• Working knowledge of Microsoft-centric environments: Azure, Intune, Entra ID and Microsoft 365.
• Experience with Power Automate and a genuine interest in AI and automation.
• The ability to present complex technical information clearly to non-technical stakeholders.
• Experience managing third-party suppliers and MSP relationships.
• Proven ability to use ITSM tools and good service management practices to support reliable, customer-focused IT services.
• Understanding of cybersecurity fundamentals, including experience with Cyber Essentials or similar.
• Open and collaborative style of working, fostering trust and reassurance in others.
• An ambitious and innovative mindset.
• Experience with Microsoft Copilot Studio or similar agentic AI/automation platforms.
• Working knowledge of Microsoft 365 Copilot and how to drive value from it in a business context.
• Previous experience of using Partner for Windows (P4W) and/or NetDocuments or similar case management systems.
• An approachable, friendly and open style of working, with the ability to build and maintain relationships with colleagues.

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