Service Delivery Leader – Care & Outcomes

We are Eden Futures, delivering support services to people aged 18+ with learning disabilities, autism, mental ill-health and complex needs. The Service Manager role focuses on safeguarding, team leadership, service delivery, and continuous improvement.

Note: Sponsorship for this position is not offered.

Responsibilities

• Leading Services
  • Translate organisational vision into everyday service delivery
  • Supervise, train and develop team members
  • Promote a positive, can‑do culture
  • Hold team accountable and provide necessary resources
  • Make and communicate clear, timely decisions
• Shaping Services
  • Identify individual needs and propose support packages
  • Design commissioning packages (property, staffing, etc.)
  • Ensure safe recruitment and appropriate staffing levels
  • Deliver person‑centred, safe care
  • Meet legislative and policy requirements (Safeguarding, Mental Capacity Act, risk management)
  • Ensure services comply with CQC registration
  • Build relationships with families, commissioners, advocates and professionals
  • Confirm contracted hours and payment arrangements
  • Identify learning and development needs for staff and keep mandatory training updated
  • Continuously review and evaluate services for improvement
• Delivering Positive Outcomes
  • Ensure outcomes for service users are met and reviewed
  • Guide practice toward outcome‑based, person‑centred services
  • Assess and manage service risks while supporting growth
  • Balance rights and duties of care
  • Deliver outcomes aligned with the Quality Governance Strategy
  • Respond quickly to local needs and fill service voids
  • Support colleagues in monitoring KPI data (employee retention, sickness absence, void fill)
  • Work in partnership with users, families, health and social care professionals
  • Build and maintain relationships with stakeholders (ASCH, ICBs, agencies)
  • Ensure effective communication within the service and with external agencies
  • Identify collaborative opportunities that add value and growth
• Continuing Personal Development
  • Develop a robust understanding of the organisation, market and trends
  • Participate in regular management supervision and reviews
  • Create and maintain a personal development plan and CPD journal
  • Report safeguarding concerns promptly
  • Seek growth opportunities for the service while protecting the company’s values and culture
  • Recruit and train new staff, analysing needs and arranging induction
  • Lead by example to enable service users to live fulfilling lives
  • Attend interviews for new packages of care and support
  • Ensure risk assessments safeguard service users’ wellbeing
  • Implement induction and assessment programmes for new users
  • Promote a person‑centred, needs‑led approach aligned with company policies
  • Understand commissioning, audit and inspection implications
  • Maintain positive relationships with stakeholders (Adult Social Care & Health, CCGs)
  • Maintain consistent communication across the service and with external agencies
• Above responsibilities are not exhaustive.

Ideal Candidate

• Level 3 Health and Social Care qualification or relevant experience
• Experience of line management and team leadership in this sector
• Caring and compassionate, with a genuine passion for supporting service users toward independence
• Ability to remain positive and influence others during challenging days
• Enjoys teamwork and initiative, and willing to support colleagues when needed

Benefits

• 25 days annual leave plus bank holidays
• Non‑contractual benefits: birthday off, income protection, death in service benefit, Westfield Health access
• Referral bonus (£500 per successful referral)

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