Contracted to our Peterborough office with the flexibility for hybrid working.
Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.
IT operations manager
Location: Peterborough office, hybrid working available.
Salary: £40,000 – £45,000 depending on experience.
Full time: 37.5 hours per week.
The IT operations manager will lead the day-to-day delivery of IT services at Kidney Research UK, ensuring a reliable, secure and well‑governed IT environment that enables colleagues to deliver the charity’s mission. The role will own operational service delivery, supplier and contract performance, infrastructure coordination and operational cyber‑security controls.
This is both a hands‑on and leadership role, where you will work independently and manage internal and external resources and partners to help support our ambitious 2020-2030 strategy.
Responsibilities
- Deliver and improve IT service delivery.
- Own operational service delivery, supplier and contract performance.
- Coordinate infrastructure and manage operational cyber‑security controls.
- Lead internal and external resources and partners.
- Translate technical issues to non‑technical stakeholders.
- Incident management and root‑cause analysis.
Qualifications
- Demonstrable experience managing IT operations, service delivery and cyber‑security in a small‑to‑medium organisation.
- Strong understanding of Microsoft infrastructures.
- Experience managing outsourced service desk and technology partners.
- Excellent planning, prioritisation and communication skills.
- Strong incident management and problem‑solving skills, including root‑cause analysis.
We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
Benefits
- LOCATION – Our main office is in the city centre, close to transport links.
- FLEXIBLE WORKING – Flexible working hours with core hours 9:30–4:30.
- ANNUAL LEAVE – 26 days plus paid bank holidays, increases up to a maximum of 31 days.
- PENSION – 6% contribution from charity, 2% employee contribution.
- PARENTAL LEAVE – Full compliance with maternity, paternity, adoption and shared parental leave legislation.
- SICK PAY – 2 weeks full pay and 2 weeks half pay for 3 months, progressively increasing up to 8 weeks full pay after two years.
- DEATH IN SERVICE – Coverage up to four times salary after three months of service.
- EMPLOYEE ASSISTANCE PROGRAMME – Confidential support line.
- BIKE LOAN SCHEME – Interest‑free loan to purchase a bicycle.
- CYCLE2WORK SCHEME – Salary sacrifice scheme for bicycle purchase.
- EYECARE – Coverage for eye tests and glasses.
- LEARNING AND DEVELOPMENT – Webinars, training courses, knowledge sharing.
- PRIVATE MEDICAL INSURANCE – Optional private medical insurance, dental and optical cover.
- DISCOUNT PORTAL – Free access to discounted cards and vouchers.
- INTEREST FREE LOAN – Up to £1,000 loan, deducted over 12 months.
Closing date: Tuesday 16 June 2026.
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