Graduate Cloud Operations Engineer: Automation & SRE

Graduate Cloud Operations Engineer

As a Graduate Cloud Operations Engineer, you will join a structured 2‑year development programme designed to build versatile cloud professionals who understand our operational ecosystem. Through a combination of hands‑on delivery, mentorship, and exposure to different teams and disciplines, you will develop the skills and breadth of experience needed to launch a career in enterprise cloud operations.

Note: This hybrid role requires a minimum of 3 days in the office per week.

Key Responsibilities

• Building hands‑on skills deploying, administering, monitoring, and automating infrastructure across AWS and Azure
• Ensuring service excellence by maintaining the availability, performance, and security of Sage’s cloud products used by thousands of customers daily
• Working with cutting‑edge technologies including containerisation, serverless architectures, infrastructure as code, and premium AI tools like GitHub Copilot
• Developing critical incident management skills as part of our 24/7 operation, participating in on‑call rotation with full support and clear escalation paths
• Driving automation and improving operational efficiency by identifying manual processes and building solutions in a DevOps environment, collaborating closely with Product Delivery and Global Security teams

Alongside these duties, you will take part in rotations which could include time spent with the following teams:

• Governance: Gaining insight into how cloud spend is managed, how supplier relationships shape our platform, and how security and compliance considerations influence operational decisions.
• Architecture: Learning how Technical Architects approach cloud service design, architectural reviews, vendor alignment, and tooling standards.
• Tooling & Automation: Seeing how strategic tooling initiatives and automation solutions enhance productivity, and how emerging technologies and AI capabilities are evaluated and adopted.
• Site Reliability Engineering: Understanding how SLOs, error budgets, and data‑driven reliability practices are used to build self‑healing, resilient systems.
• Service Centre: Experiencing how incidents are triaged, changes are managed, and visibility is maintained across our product portfolio through our 24/7 monitoring operation.

Eligibility

• Computer Science Degree (or equivalent) plus foundational knowledge of cloud computing concepts and awareness of AWS and Azure with curiosity to learn more.
• Understanding of the importance of security, reliability, and availability in cloud‑based systems.
• Aptitude and motivation to learn new technologies.
• Proactive approach to spotting issues early and improving how systems are run and supported.
• Comfort working in an operational environment, including responding to incidents and learning from them.
• Excellent interpersonal and communication skills, able to work effectively with colleagues across the globe.
• Experience of using AI, and an interest in continuous development of AI skills as the technology evolves.

Benefits Of Working At Sage

• 25 days holiday + bank holidays from day one
• Paid time to learn (5 learning days a year)
• Paid time to give back (5 volunteering days a year)
• Private healthcare, digital GP & wellbeing support
• Competitive pension with Sage contributionsPaid parental leave, inclusive from day one
• Work from abroad for up to 10 weeks a year
• Discounts on tech, travel, gyms, and more
• Cycle to Work and EV schemes

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