We’re looking for an IT / DevOps Support Engineer to join a shared operational function working across both our IT and DevOps teams. This hands‑on technical role focuses on second‑line support, infrastructure operations, monitoring, vulnerability remediation, and service improvement. The role is ideal for someone who enjoys troubleshooting and operational problem‑solving across a broad technical estate. As a bridge between traditional IT support and DevOps operations you will help improve service quality, operational maturity, and day‑to‑day reliability across the environment.
Responsibilities
- Managing and triaging operational support tickets.
- Investigating technical and infrastructure issues.
- Providing advanced desktop and endpoint support across Windows, Linux, and macOS.
- Supporting infrastructure administration and maintenance activities.
- Monitoring alerts and carrying out first‑line remediation.
- Supporting vulnerability remediation and patch management processes.
- Maintaining and improving operational runbooks and documentation.
- Assisting with on‑site support and hands‑on troubleshooting when required.
- Improving escalation quality and support processes.
- Contributing to operational stability, repeatability, and continuous improvement initiatives.
You will take ownership of repeatable and business‑critical technical tasks, contribute to better documentation and processes, and work closely with senior engineers, developers, and support teams to resolve issues efficiently.
Qualifications – Ideal Experience
- Windows, Linux, and macOS support.
- Infrastructure and endpoint troubleshooting.
- Ticketing systems such as Jira or similar platforms.
- Monitoring and alerting tools.
- Patching and vulnerability management processes.
- Networking fundamentals and access control concepts.
- Scripting or automation for operational tasks.
- Documentation and process improvement.
Qualifications – Additional Strengths
- Comfortable working across multiple teams and technologies.
- Organized and process‑oriented.
- Confident communicating with both technical and non‑technical users.
- Interested in continuous improvement and operational maturity.
- Comfortable using AI‑assisted workflows and tooling in day‑to‑day support activities.
Sony Interactive Entertainment conducts background checks at the offer stage for all new employees.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
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