Income Officer

Income Officer – Leading North London Housing Association

The Opportunity

• Location: North London, hybrid working
• Salary: £36,487.75
• Contract: Permanent, 37.5 hours per week
• Reports to: Income Team Leader

What You’ll Be Doing:

• Leading the complete arrears recovery process from initial contact through to court proceedings
• Maximising income collection whilst prioritising tenancy sustainment
• Preparing and serving legal notices, attending court hearings, and presenting cases
• Building partnerships with Housing Benefit, DWP, and local support agencies
• Delivering early intervention support including income maximisation and budgeting advice
• Conducting new tenant visits and providing ongoing tenancy sustainment support
• Maintaining comprehensive case records and contributing to team performance

What You’ll Bring:

• Proven experience in income management or debt recovery within social housing
• Strong knowledge of housing legislation and legal recovery processes
• Court experience and confidence presenting cases to district judges
• Excellent customer service skills with ability to handle sensitive situations
• Commitment to supporting vulnerable residents whilst achieving collection targets
• Strong organisational abilities and attention to detail

What’s on Offer:

• Competitive benefits package including 25 days holiday plus bank holidays
• Health care cashback scheme and employee assistance programme
• Generous pension contributions
• Flexible working arrangements in a supportive team environment
• Opportunity to make a genuine difference in local communities

This is an excellent opportunity for an experienced income professional to join a values-driven organisation where your expertise in arrears management will directly contribute to sustaining tenancies and supporting residents.

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