Location
Progressive Bldg Soc, Progressive House, 33-37 Wellington Place
Who Are We
Working for Progressive offers you the opportunity to be part of a leading home‑grown organisation with a proud reputation for customer service excellence. With our personal and caring approach we have been helping generations of local people to save and become homeowners. Supported by a strong high‑street presence and ambitious growth plans, our vision is to be the savings and mortgage provider of choice in Northern Ireland. As a nurturing employer we support staff in an inclusive environment where diverse needs are recognised and respected. If you seek blended home and office working in an exciting new role, we would love to hear from you. Upon successful completion of your training/probation period we can offer you two days in the office with the remainder flexible.
About The Role
We are looking for an experienced Mortgage Underwriter to join our thriving Head Office Mortgage Underwriting Team. Reporting directly to our Mortgage Process Manager the role aims to help our branches and brokers deliver a high‑quality service that supports the achievement of our ambitious growth plans. With an eye for detail and strong people skills you will bring significant underwriting experience, enabling you to quickly get up to speed with handling multiple cases to expected standards in accordance with our Lending and mortgage related policies, TMF principles, regulatory requirements and FCA responsible lending best practice.
Responsibilities
- Underwrite and assess mortgage applications in line with lending policy, risk appetite, and regulatory requirements.
- Process applications efficiently, completing credit, affordability and risk assessments with accuracy and attention to detail.
- Identify, challenge and elevate complex or outside‑policy cases, ensuring robust decision making and clear audit trails.
- Liaise with internal teams, intermediaries and valuers to progress cases and resolve queries effectively.
- Prepare, approve and issue mortgage offers and conditions, ensuring the Society’s interests are protected.
- Maintain accurate records of applications, actions and customer communications on mortgage systems.
- Meet agreed KPIs and service standards while delivering a high level of customer and broker service.
- Ensure full compliance with FCA regulations, MCOB rules, internal policies and Treating Customers Fairly principles.
What’s on offer
- Competitive salary
- Hybrid working model
- Annual KPI Bonus Scheme
- Excellent pension with up to 20% employer pension contribution
- Life Assurance Scheme
- Group Income Protection
- Health cash plan for dental, optical and other costs
- Generous holidays – 25 days plus up to 12 Bank Holidays
- Day off for your birthday
- Holiday purchase scheme
- Cycle to Work Scheme
- Opportunity to gain great exposure in a supportive environment
- Excellent training and volunteering opportunities
Pre‑employment Checks
As part of our recruitment process successful applicants will be subject to pre‑employment checks. These include credit checks and criminal record checks (Access NI basic check through a responsible body).
Skills Needed
Servicing, Relationship
Required Criteria
- Experience of working productively within a fast‑paced customer‑focused environment.
- Good numeracy and Microsoft Office skills.
- Capable of delivering a professional, efficient service to branches and brokers.
- 1+ year’s mortgage underwriting experience.
Desired Criteria
- CeMap qualified.
Closing Date
Thursday 28th May, 2026
Contract Type
Full time
Salary
Based on experience
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