We’re looking for a Credit Controller to join a team responsible for the prompt collection of overdue debts, helping to improve cash flow and restrict the firm’s exposure to bad debts. As a Credit Controller, you’ll be a key member of the Credit Control team, playing an important part in managing the firm’s financial health by recovering outstanding debts efficiently and professionally. Based in our Nottingham office and reporting to the Credit Control Team Leader, you’ll work closely with colleagues across the firm to maintain accurate records, resolve client queries and uphold positive relationships – all while keeping collections firmly on track.
Responsibilities
- Chase overdue debt using a range of methods in line with the firm’s chasing procedures, obtaining promises to pay and following up where those promises are not fulfilled.
- Maintain accurate records of client data and all collections activity using the practice management system, and assist in the production, distribution and logging of client statements and credit control chase letters.
- Liaise with legal teams to resolve client queries in a timely manner, handling team telephone calls and managing joint email correspondence professionally.
Previous credit control experience is essential, with experience in the legal sector being preferable. You must be IT literate with strong keyboard skills – experience of Excel and Word is essential – and possess a confident telephone manner.
- Strong organisational and time management skills, with the ability to prioritise your own workload, work to deadlines and operate confidently with minimal supervision.
- A strategic and professional approach to collections – able to pursue overdue payments assertively whilst maintaining positive client relationships, and skilled at managing negotiations when discussing payment plans or settling overdue accounts.
We offer a flexible and hybrid working model. Our comprehensive benefits package includes private medical insurance, pension contributions, an employee assistance programme, and a range of wellbeing initiatives. Enhanced parental leave is also available, reflecting our commitment to supporting you through every stage of your career and life.
Many of our people work flexibly in some way and we’re open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process. We celebrate diversity and welcome applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, religion, gender, gender identity, sexual orientation, disability, social economic background or age. We’re a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role.
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