Credit Controller – Hybrid, Fixed-Term (Glasgow)

Credit Controller (fixed term, 9-12 months)

This position is full time, fixed-term and based in our Glasgow office at 177 Bothwell Street with hybrid working.

The Team

PMA (Property Management Accounts) is the growing property & fund accounting team, based in Glasgow. PMA supports the Surveying Teams & Facilities Managers in the UK by administering approximately £3 Billion p/a of rents and service charge.

Role Purpose

To effectively manage a varied portfolio of clients, ensuring that all KPIs and SLAs are achieved or exceeded as well as maintaining excellent client/tenant service levels.

Key Responsibilities

• Effectively manage workload across portfolio
• Adhere to all credit control processes and develop where necessary
• Collection of all outstanding charges within lease terms and internal/external SLAs
• Reduce aged debt through pro‑active collection techniques
• Minimise risk across portfolio through regular review and arrears management
• Promote and develop relationships with key contacts throughout the business
• Hold regular meetings/con calls with property managers/Surveyors to review client portfolios
• Manage queries to resolution through investigation, reconciliation and escalation
• Recommend appropriate action bailiff/legal/forfeiture and manage case to conclusion
• Ensure all systems information is up to date and accurate and clearly demonstrates actions taken
• Attend client meetings to discuss portfolio
• Creation of required client reports
• Manage payment plans/Hardship accounts
• Recommend bad debt write offs and create bad debt provisions
• Maintain mailboxes and ensure all documentation is filed correctly
• Assist in raising profile of credit control team with all departments
• Assist cashiering team with allocation of monies and maintenance of accounts
• Work collaboratively with other departments to ensure excellent service
• Ensure adherence to all RICS, ISO and ISAE3402 guidelines

Person Specification/Requirements

• Good IT skills (Word, Excel, MS Outlook). Previous experience of working on multiple platforms
• Excellent communication skills, both verbally and in writing
• Relevant experience working within credit control function
• Good understanding of credit control procedures and techniques
• Knowledge of legal proceedings
• Property knowledge would be advantageous
• Experience of working in target driven environment
• Experience of working in high transactional environment
• Good interpersonal skills and ability to quickly form professional relationships with colleagues and clients at all levels of seniority
• Maintains a positive attitude towards routine tasks
• Accurate and exceptional attention to detail
• Pro‑active and enjoys working autonomously and as part of a wider team
• Confident and assertive where required
• Flexible approach to work
• Team player who deals effectively with colleagues and clients
• Ability to prioritise and co‑ordinate tasks efficiently ensuring all deadlines are met
• Ability to remain calm under pressure
• Exceptional organisational skills
• Ability to achieve targets and strive for continual improvement

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