Income and Wellbeing Manager SLHD
Job details
Salary Grade 6 (£37,280- £39,152 per year) Pay award pending
Hours: Full time, 37 hours per week, permanent
Location: Civic/Area Offices/WFH hybrid
Closing Date: 31 St May 2026
Job description
St Leger Homes is a customer focused social housing provider that manages 20,000 homes on behalf of Doncaster Council. This role is a results‑driven leadership position that focuses on maximizing rent collection and delivering effective arrears recovery. You will lead a high‑performing income management service, ensuring robust procedures, timely interventions and proportionate enforcement action. You will engage at both operational and strategic levels with customers, colleagues, partners and statutory agencies to remove payment barriers and improve rent collection performance.
Key responsibilities include:
- Leading the income management service and ensuring the team follows robust procedures.
- Progressing enforcement action proportionately and consistently, giving tenants reasonable opportunities to resolve arrears.
- Developing and maintaining clear pathways for tenants to resolve arrears and sustain tenancy before formal action.
- Coaching the team, providing coaching, performance management and developing capabilities for consistent casework.
- Collaborating with teams across St Leger Homes and statutory partners to support financially excluded tenants.
- Using data analysis and performance metrics to drive continuous improvement and evidence‑based decision making.
About You
- Excellent communication skills, engaging confidently with tenants, staff and partners
- Strong leadership experience, motivating and managing a large, fast‑paced team
- Proven ability to deliver change and lead others through it
- Technical knowledge of welfare benefits, income maximisation and personal finance
- Commitment to achieving the best outcomes for tenants, especially those facing financial hardship
- Strong organisational and written skills, including interpreting and presenting statistical information clearly
- Ability to analyze arrears trends, performance data and casework quality to drive continuous improvement
- Experience in managing complex or high‑risk arrears cases, including court action, evictions and multi‑agency working, while maintaining a firm but fair approach
Benefits
- Generous annual leave entitlement starting at 29 days a year plus bank holidays, increasing with length of service
- Enrollment to the Local Government Pension Scheme, contributing 16% to your pension
- Wide variety of formal training courses, both in‑house and externally, supporting career development
- Flexible work-life balance approach, supporting you to give 100% to the job
- Maternity, paternity and adoption leave with enhanced pay (subject to eligibility)
- Paid private healthcare with the opportunity to upgrade
Find Out More
If you would like an informal discussion about the role, please contact Judith Laidlaw‑Magee on 01302 862704.
We are an employer of choice, focusing on people thriving and hearing your voice. If you are the kind of person who wants to do a great job and make a difference to our customers and colleagues, this could be the right role for you.
We recognise our colleagues as our greatest asset and encourage diversity. We welcome applications from all backgrounds and abilities.
Head OfficeSt Leger Homes of DoncasterCivic OfficeWaterdaleDoncasterDN1 3BUTel: 01302 862862Email: SLHDR@stlegerhomes.co.uk
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