Production Specialist

Responsibilities

• es Own 24×7 application production support operations ensuring uptime performance and stabi
• lityLead and manage L2L3 application support teams including staffing shifts and performance manage
• mentDrive Incident Problem and Change Management in line with ITIL proce
• sEnsure SLA KPI adherence track metrics and present operational dashboards to stakehol
• dersLead major incident management including bridge calls stakeholder communication and postincident rev
• iewsPerform and govern Root Cause Analysis RCA and ensure permanent fixes are impleme
• ntedCollaborate with Development QA Infra and Vendor teams for issue resolution and release sup
• portOversee release deployment and production validation activi
• tiesIdentify and drive automation opportunities to reduce manual effort and improve effici
• ncyEnsure applications meet security compliance and audit requirem
• entsPrepare and present Monthly Operations Review MOR and management rep

Qualifications

• 10-15 years of IT experience with strong background in Application Production
• SupportProven experience managing enterprise applications in BFSI or large regulated envi
• romentsStrong hands-on experience with ITIL processes Incident Problem Change
• ReleaseExperience with ticketing and monitoring tools ServiceNow JIRA AppDynamics Dynat
• race etcSolid understanding of application architecture databases batch jobs and mi
• ddlewareExperience managing onshore-offshore teams and vendor coor
• dinationStrong stakeholder management and communicatio

Required Skills

• Unix/Linux SQL Autosys ControlM or simila
• r schedulersUnderstanding of cloud or hybrid environmen
• ts AWS/AzureExposure to automation/scripting Shell Pyth
• on desirableKnowledge of DevOps and CICD su

Preferred Skills

• eferred Skills
• ITIL Certifi
• cation mandatoryPMP Agile certificati
• ons good to haveSLA availab
• ile complianceMean Time
• to Resolve MTTRReduction in
• repeat incidentsAutomation and cost-optimiza

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