Field Service Engineer – (EV / Charging Infrastructure) – Join a Founding Team Shaping the Future of Energy
Are you ready to be part of something from the ground up? A fast-growing start-up is entering an exciting new phase in the energy sector, and we’re looking for a Field Service Engineer to help build, shape, and lead their technical support function from day one. This is more than a job, it’s an opportunity to influence how they support customers, design processes, and scale a high-impact service team in the rapidly evolving world of energy storage and electrification.
About the Role
As a founding member of the technical support team, you’ll play a critical role in developing their customer service capability. You’ll work hands‑on with customers while also helping define the systems, processes, and strategy that will support our growth.
Key Responsibilities
- Design and implement a robust support system, capturing repair data and known fixes
- Work closely with internal stakeholders to improve service delivery and knowledge sharing
- Conduct site visits to diagnose, repair, and support installations
- Provide clear, actionable feedback to engineering teams to drive product improvements
- Develop documentation, processes, and customer support best practices
- Build strong relationships with customers and internal teams
- Contribute to team development and future growth strategy
What We’re Looking For
- A proactive, problem-solving mindset with strong diagnostic skills
- Comfortable working in a fast-paced, evolving start-up environment
- Willingness to travel and occasionally work evenings/weekends
- Strong communication skills and a customer-first attitude
- Ability to work independently while helping shape a collaborative team culture
Experience & Qualifications
- Full, clean driving licence (essential)
- Experience with high-voltage systems, electric vehicles, or EV charging infrastructure (highly desirable)
- Background in field service, mobile support, or breakdown operations (3+ years preferred)
- Experience with remote diagnostics and troubleshooting tools
- Electrical qualifications (commercial or industrial) are advantageous
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) or similar productivity tools
- Experience using CRM or service management systems is a plus
- Strong documentation and reporting skills
Why Join the business?
- Be a founding member of a growing team with real influence
- Shape the future of customer support in a cutting-edge industry
- Work in a dynamic, mission-driven environment
- Significant opportunity for personal and professional growth
If you’re someone who thrives on building, improving, and making a tangible impact, we’d love to hear from you.
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