Technical Support Administrator
ExamWorks Investigation Services, Bolton – Permanent – Aug 29, 2025
Join Our Dynamic Team as a Customer Service & Operations Administrator!
Location: Bolton Office (Office-Based) | Full-Time, Monday to Friday, 9:00 am – 5:30 pm (1-hour lunch) | Permanent role | Salary £24,100
Are you a proactive, organised, and customer‑focused individual looking to thrive in a fast‑paced office environment? We are seeking a Customer Service & Operations Administrator to join our growing team and play a vital role in delivering exceptional service and operational excellence.
About the Role
As a key member of our operations team, you will be responsible for managing inbound and outbound communications, supporting field agents, and ensuring client satisfaction through efficient service delivery. This is a varied role that requires strong communication skills, attention to detail, and the ability to work independently.
Key Responsibilities
- Handle inbound and outbound telephone calls with professionalism
- Deliver outstanding customer service and build strong client relationships
- Manage and escalate initial complaints appropriately
- Accurately process incoming correspondence (letters and emails)
- Allocate tasks to field agents and liaise with the Field Force
- Maintain accurate data entry and client account records
- Produce high-quality written communications
- Monitor diaries and chase reviews
- Ensure compliance with GDPR, ISO Quality & Security Systems, and company policies
- Meet internal and external service level agreements (SLAs)
- Achieve performance targets and quality audit standards
Skills & Experience
- Strong communication and interpersonal skills
- Proficient in IT systems and data entry
- Excellent organisational and time management abilities
- Experience in administration within an office environment
- Ability to understand and action written communication effectively
- Confident telephone manner and complaint handling
- Knowledge of EWIS processes (desirable)
- Financial awareness and problem‑solving skills
Qualifications
- GCSEs (Grade C/4 and above) or equivalent
Personal Attributes
- Punctual and reliable
- Smart and professional appearance
- Team player with a positive attitude
- Committed to self‑development and continuous improvement
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