Capgemini InventYou will work as a Junior User Researcher within the Digital Excellence community, contributing to user‑centred design and research.
Your Role
Join a team passionate about user centred design, critical thinking, problem solving and building digital services.
In This Role You Will
- Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high‑impact research that helps develop a better understanding of our clients’ users.
- Manage and support research activities, suggesting appropriate and effective methodologies based on the project environment and your team’s priorities.
- Research inclusively with a wide range of users, including those with additional needs and other hard‑to‑reach groups.
- Consider the end‑to‑end user journey and external factors that may impact the user experience, including business, policy, and technical constraints.
- Communicate research findings to different audiences, including your project team and stakeholders, in an actionable and effective manner that supports empathy building.
- Develop your user research skills while getting regular guidance and training to produce your best work and grow as a consultant.
Role
In addition to research, you will have opportunities to contribute to business development, internal knowledge sharing, and your own professional growth.
- Business Development – leading or contributing to proposals, RFPs, bids, client pitches, and hosting at events.
- Internal Contribution – participation in campaigns, think‑tanks, whitepapers, and practice development activities.
- Learning & Development – training, certifications, and other initiatives that support career growth.
Your profile
- A keen interest in user research and user‑centred design, keeping up to date with industry developments and conducting self‑led learning.
- Some hands‑on experience of user research, with an understanding of a range of methods and knowing when to apply them appropriately.
- Experience in planning and conducting qualitative studies (remote and in person interviews, observations, diary studies, concept testing and usability studies).
- Familiarity with quantitative methods such as surveys to identify actionable insights or add meaning to qualitative findings.
- Experience with both quantitative and qualitative methods to identify actionable insights and deeper meanings.
- Familiarity with analysing and synthesising both qualitative and quantitative data.
- Strong storytelling, communication, stakeholder management, and facilitation skills.
- Awareness of agile delivery methods.
- Experience or understanding of working with Government Digital Service (GDS) service standards and design principles.
- You hold an active SC (Security Check) Clearance or are eligible to receive SC clearance.
Ideally, You Would Also Have
- Previous experience conducting research or working in a research‑focused role in a professional setting.
- A bachelor’s degree in psychology, sociology, anthropology, Human‑Computer Interaction, or a related user experience discipline.
- A love of learning and eagerness to develop skills in parallel with client needs.
- Experience, understanding or interest in accessibility testing or inclusive design principles.
Need to know
We offer a flexible, hybrid working model with the ability to request flexible arrangements for all UK employees. Well‑being support is provided, including mental health champions and wellbeing apps. You may be required to work in any of our UK office locations (London, Manchester or Glasgow) and travel flexibly for client engagements. Remuneration includes a variable component and flexible benefit options to suit personal circumstances.
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