Internal Sales Executive

Internal Sales Executive – Sunderland

We have a new and exciting opportunity for an Internal Sales Executive at our branch located in Sunderland (SR5 2BX).

Responsibilities

• Handle customer enquiries, liaising with suppliers and ensuring high level of service.
• Develop long‑term relationships with customers, interpreting their requirements quickly and effectively.
• Answer incoming enquiries to sell and support the company product range.
• Proactively make outgoing calls to qualify prospects and close sales to meet targets.
• Accurately process quotations and sales orders using in‑house systems.
• Timely administration of quotations using in‑house quotation software.
• Ensure customer records are updated frequently and accurately on the CRM software.
• Collate customer files and purchase orders to company standards.
• Interact with customers to resolve any queries or issues.
• Provide feedback to the sales team on emerging opportunities, proactively assisting as required.
• Maintain culture of continuous improvement and excellence in customer service.
• Collate and coordinate information requested for management purposes.
• Perform any other ad hoc duties required by the Branch Manager.

Qualifications

• Proactive, can‑do attitude towards helping the business grow.
• Proven track record within an internal sales role.
• Experience making proactive outgoing telephone calls.
• Passion for sales.
• Excellent customer interaction skills.
• Strong organisational, administrative and telephone skills.
• Ability to prioritise work, meet deadlines and follow through on commitments.
• Excellent attention to detail ensuring customer orders and information are accurate.
• Confident telephone manner.
• Computer literate (MS Office).
• Industrial Automation and Control knowledge desired but not essential (training provided).

Requirements

Full UK Driving Licence required.

Benefits

• Minimum of 31 days annual leave including bank holidays (increasing with length of service).
• Access to our training and development platform.
• Friendly and supportive work environment.
• Dress down Fridays.
• Access to the Employee Assistance Programme.
• Recruitment referral bonus.
• Opportunities for career progression.
• Cycle 2 Work scheme.
• Ability to carry forward unused holiday.
• Option to purchase additional annual leave.
• Free onsite parking.
• Emergency loans.

Apply

We reserve the right to close the advert early when a suitable candidate is found. No agencies, please.

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