Healthcare Front-of-House Supervisor

Role Overview

Reporting to the Business Manager, you will oversee the day‑to‑day front‑of‑house catering operation, leading a team of Ward Hosts to deliver an efficient, high‑quality service to patients, visitors, and staff. You will be a visible presence across the hospital, ensuring smooth service delivery, maintaining standards, and supporting both ward and kitchen teams to deliver an outstanding hospitality experience.

Key Responsibilities

• Lead and supervise the ward hospitality team, ensuring excellent service delivery
• Oversee the smooth day‑to‑day running of front‑of‑house operations
• Be visible across wards, supporting patients and staff and resolving any service issues
• Ensure all company policies, procedures, and quality standards are consistently met
• Work closely with kitchen teams to ensure timely service and minimise waste
• Manage staff rotas, including planning cover for holidays and sickness
• Maintain stock control and ensure correct rotation procedures are followed
• Ensure all food meets required standards of quality and presentation
• Complete and maintain all required documentation and audit records
• Train, support, and develop team members
• Lead or attend team and client meetings as required
• Support ward service delivery where needed
• Report maintenance or operational issues promptly to management
• Carry out all reasonable requests in line with business needs

What You’ll Bring

• Essential: Previous experience in a hospitality or supervisory role
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• A customer‑focused mindset with a passion for service excellence
• Knowledge of food safety, hygiene, and service standards
• Ability to work in a fast‑paced healthcare environment
• Desirable: Experience working within healthcare or hospital environments
• Food Hygiene certification
• Experience with rota planning and stock control

What We Offer

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial and legal support)
• Free 24/7 virtual GP and wellbeing app
• Discounts on major high‑street brands
• Financial wellbeing tools and salary finance options
• Pension scheme and life insurance
• Full training, uniform, and PPE provided
• Learning and development opportunities
• Cycle to Work scheme and volunteering opportunities
• A supportive and inclusive team environment

We are an inclusive employer and welcome applications from people from diverse backgrounds and identities.

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