Overview
As the Groups Administrator, you will play a crucial role in managing the group reservations process from the moment a contract is signed to operational delivery prior to arrival at our hotels. You will liaise with clients to ensure all their needs are anticipated and catered for, providing a seamless experience that reflects our commitment to exceptional hospitality. You will also brief the operations team to ensure smooth management from the time of arrival at the hotel.
Responsibilities
- Manage the group reservations process from contract signing to operational delivery before arrival.
- Liaise with clients to anticipate and cater for all their needs.
- Brief the operations team to ensure seamless delivery from arrival.
Qualifications
- Strong communication skills with a focus on delivering outstanding customer service.
- A courteous and professional demeanor, dedicated to maintaining a consistently high standard of service.
- Detail-oriented with a commitment to uphold our standards and exceed client expectations.
- A positive and enthusiastic attitude, embodying our values of being bold, adaptable, and real.
- A results-driven mindset, focused on achieving targets and contributing to overall budget goals.
- Proficiency in Excel, Opera PMS, and Opera Sales & Catering, with a solid understanding of Microsoft Office.
- Exceptional organizational skills, with the ability to plan, prioritize, and manage multiple tasks effectively.
- Flexibility and adaptability to change, ensuring responsiveness to the dynamic nature of hospitality.
- A collaborative team player, ready to support colleagues and contribute to a positive working atmosphere.
Company and Benefits
Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, helping employees forge lasting and successful careers in hospitality. We are a people company, creating an extraordinary experience for guests, partners, investors, and colleagues.
With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels provide ample space for everyone to meet, sleep, and dine.
We provide a wide array of benefits:
- Wage Stream – Paid monthly, with access to earned salary before payday.
- Discounts & Perks – Savings on thousands of retailers, dining, hotel stays and more for you and close ones.
- Refer a Friend – Earn up to £1,000 when friends join our team.
- Interest-Free Loans – Season ticket loans to ease commuting.
- On-Site Mental Health First Aiders.
- 24/7 Employee Assistance Line – Free, confidential advice.
- Be Well Platform – Online fitness and wellness resources.
- Gym Discounts & Cycle to Work Scheme.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition.
- Social & Seasonal Events – Inclusive celebrations.
- People Council – A platform for every voice.
- Paid Volunteering Days – Give back to causes close to you.
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