Store Manager — Lead Sales & Customer Experience

The role

The store manager is our brand ambassador and responsible for the store’s overall commercial success. You will manage the assistant manager, a team of supervisors and sales assistants, and support them in creating special memories for our customers.

What to expect from the role

• Support and motivate the in-store team on a day-to-day basis to achieve the store’s targets by identifying and maximising opportunities to achieve and surpass KPIs, whilst setting an example in exemplary Pandora customer service.
• Maintain a strong retail floor presence, educating and influencing the store, and ensuring back‑of‑house activities enable the store’s successful commercial execution.
• Become a Pandora product expert through thorough training and nurture the team to unlock their full potential and support their succession.

The successful candidate

Our store managers are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable leader and a passionate team player who will confidently support their team to provide an unforgettable Pandora in‑store experience.

An ideal candidate will have:

• Proven experience in driving sales and profitability in store.
• A passion for driving a culture of exemplary customer service.
• An ability to understand the importance of Pandora’s local and global business strategy, and to translate this into the delivery of store, regional and division KPIs.
• Experience in using data to identify trends, issues and root causes, and the ability to take action when such opportunities are identified.
• Strong communication skills in order to establish and coach a high-performing team.
• The ability to be adaptable and flexible to changing business needs.
• A positive, can‑do attitude with contagious enthusiasm for Pandora product and core values.
• A well-presented appearance with a taste for desirable products and a passion for retail.

Why work with us?

Our people are an integral part of our success. We offer a competitive rewards package that is second to none, along with a generous benefits package.

Our generous benefits package includes:

• A highly competitive salary.
• Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved).
• A generous annual jewellery uniform allowance.
• Employee discount.
• Access to our online benefits platform with discounts across retail, hospitality and entertainment.
• Free support through ‘Retail Trust’ for health, wellbeing, financial advice, legal aid and more.
• Parties, incentives and gifts throughout the year.

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