Automotive Service Advisor – Upsell & Customer Care

Key Responsibilities

• Maximising Service Sales: Use your exceptional communication skills to confidently upsell additional products, services, and repair work.
• Customer Support: Deliver product knowledge and support to our valued customers, ensuring their needs are met with a high degree of care.
• System Management: Ensure all systems and documentation are completed with high accuracy, maintaining a well‑organised workflow.

As a Service Advisor, you’ll be the face of our service department, ensuring every customer has a smooth and excellent journey.

Candidate Profile

• Automotive Experience: Knowledge and experience within the automotive industry is essential.
• Customer‑Facing Skills: Proven experience in a busy customer‑facing role.
• IT Literate: The ability to use various company systems with confidence.
• Team Player: A willingness to support your team during busy and challenging periods.
• Organisational Skills: The ability to manage your workload efficiently and with excellent attention to detail.

This role is to cover maternity leave, with a possibility of a permanent role for the right candidate.

About Holdcroft Motor Group

Holdcroft Motor Group is a leading automotive retailer committed to delivering exceptional customer service and building long‑term relationships with our customers. We invest in our people, offering real career progression, ongoing development, and a supportive working environment where success is rewarded.

Compensation and Benefits

• Competitive Earnings: A competitive salary with On‑Target Earnings (OTE) of £35,000 – £38,000, plus a commission and bonus scheme that rewards your hard work and sales achievements.
• Work‑Life Balance: Enjoy a stable work week, Monday to Friday, 8:00am to 5:30pm, with Saturdays on a rota.
• Added Perks: A colleague referral bonus scheme (up to £1,000), employee discounts, an employee assistance programme.

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