Role Overview
As a Customer Care Assistant, you are the face of the restaurant, ensuring that customers feel welcomed and supported while maintaining high cleanliness standards across dining areas and toilets. Your day involves greeting families, distributing balloons at events, catering to specific customer needs, and informing the manager of any concerns. You will work in a fast‑moving, high‑energy environment and must keep a warm, friendly, and professional presence at all times.
Key Responsibilities
- Make children feel welcome and distribute balloons during special events.
- Ensure high standards of cleanliness in dining areas and restrooms.
- Respond to customer requests and special needs promptly.
- Maintain positive communication with customers and advise the manager on satisfaction issues.
- Help create a warm and welcoming atmosphere for all guests.
Required Skills & Behaviour
- Friendly, welcoming, courteous, and helpful attitude.
- Effective communication, including attentive listening and clear face‑to‑face speaking.
- Eye contact and engaging presence with customers.
- High energy level, able to work efficiently and productively in a fast‑paced setting.
- Ability to connect with customers and make them feel valued.
Benefits & Perks
- Holiday pay, service awards, meal allowance, and employee discounts across high‑street and online brands.
- Flexible working hours to fit personal commitments.
- Employee Assistance Programme – mental health support, counselling, life management, and medical guidance.
- Travel benefits – discounted staycations or trips abroad.
- Transferrable skills development for life.
- Employee meal discounts and grocery savings at major supermarkets.
- Gym membership discounts and health insurance.
- Financial support, including budgeting advice, financial goals planning, and tax‑free lump sums for loved ones.
- Book, game, and entertainment discounts.
- Life assurance and utilities discounts.
- Recognition awards such as Employee of the Month, bonus potential, and length‑of‑service rewards.
- Premium shift pay for nights (midnight–5 am).
Company Commitment
McDonald’s UK has a heritage of over 50 years and lives by the core values of Serve, Inclusion, Integrity, Community and Family. We are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs and making opportunity open to all.
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