Our client is a forward‑thinking Scottish telecommunications provider delivering ultra‑fast full‑fibre broadband to rural and underserved communities. With significant recent investment and ambitious growth plans, their mission is to bring city‑level connectivity to rural Scotland, enabling communities to thrive, stay connected, and compete in a digital world.
Within just a few years, they have grown from serving only 1% of the rural population to now connecting over 50%, creating an exciting time to join a rapidly scaling business making a genuine impact.
They’re not simply providing internet services; they’re connecting communities, enabling businesses, and transforming everyday lives across the Highlands. As one of the region’s most dynamic and purpose‑driven digital infrastructure companies, they are committed to delivering fast, reliable broadband to areas that have long been overlooked.
Key Responsibilities
- Respond to customer enquiries via phone, email, and web chat, understanding their needs and recommending the right solutions.
- Guide customers through the onboarding process, including booking installations and setting up accurate accounts.
- Manage and maintain your own customer pipeline while achieving service and performance targets.
- Provide ongoing support to customers who may need extra help before their service is fully operational.
- Work closely with internal teams to ensure a smooth, joined‑up customer experience.
- Support customer engagement across social media channels where required.
Essential
- Experience in a customer service role (call centre, retail, hospitality).
- Strong communication skills and a genuine customer‑first mindset.
- Ability to handle multiple enquiries while maintaining high service standards.
- A collaborative approach and team‑oriented attitude.
Desirable
- Experience in utilities, telecommunications, or a similar service‑led industry.
About You
- Friendly, approachable, and naturally customer‑focused.
- A confident communicator who enjoys helping people and solving problems.
- Organised, proactive, and comfortable working in a fast‑paced environment.
Salary & Benefits
- Salary: £25,000 – £28,000 per annum (depending on experience).
- Benefits: Discretionary Quarterly Bonus, Subsidised Gym Membership, 32 Days Holiday, 5% Enhanced Employer Pension Contribution, cycle to work scheme, 24/7 Employee Assistant Programme.
- Working Pattern: 35 hours per week, including some evening shifts (up to 8 pm) and some Saturday working.
- Career Development: Real opportunities to grow within a supportive, ambitious, and expanding organisation.
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