Customer Service Officer – Tamworth Borough Council
Contract: Hybrid working contract, 2 x 37 hours per week (permanent) or 1 x 37 hours per week (temporary for 12 months)
Location: Tamworth, Staffordshire (Marmion House reception)
Salary: £26,403 – £28,598 per annum
Overview
Deliver exceptional customer experiences and resolve enquiries at first contact across telephone, digital, and face‑to‑face channels. Work as part of a dedicated team based at Marmion House, signposting customers to partner services and ensuring seamless service.
Responsibilities
- Handle and resolve a wide range of enquiries related to council services.
- Provide support via telephone, digital, and face‑to‑face contact.
- Signpost customers to partner agencies and coordinate follow‑ups.
- Maintain high service standards and keep records of customer interactions.
- Work collaboratively with team members and other Council departments.
Qualifications
- Excellent communication and interpersonal skills.
- Ability to work efficiently under pressure, independently and within a team.
- Experience delivering customer service across multiple contact channels.
- Empathetic approach, adapting methods to meet diverse customer needs.
- Confident computer skills and awareness of digital customer service systems.
- Experience handling a wide range of complex queries.
Benefits
Flexible working, non‑contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and professional fee payment support.
Equal Opportunities
Tamworth Borough Council is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment.
We operate two guaranteed interview schemes to support applicants with disabilities and those defined as veterans.
We are committed to safeguarding, promoting welfare, and preventing disadvantage in accessing services. Reasonable adjustments are available where needed.
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