About The Role
We’re looking for an inspiring and customer‑focused Team Manager to lead and develop our Customer Service Advisors.
Are you the kind of leader who sets the tone, raises the bar, and brings energy into every room? Do you get a buzz from developing people, solving problems, and creating standout customer experiences? If you’re passionate about people management, customer experience and developing high‑performing teams within a fast‑paced environment, this role offers an exciting opportunity to make a real impact.
This role is 40 hours per week with a competitive salary of £31,124 – £34,533 DOE plus up to £3,000 bonus per annum.
Benefits
- Health insurance and discounts platform
- Life assurance after 2 years of service
- Eye care vouchers
- EE discounts
- Staff discount on Wren products
- Refer a friend scheme
- Free onsite gym
Main Responsibilities
- Guide and inspire a team of Installation Coordinators to deliver a smooth, caring, and efficient end‑to‑end service, from delivery to installation completion.
- Keep your finger on the pulse of customer satisfaction, speed of resolution, and operational efficiency. You’ll know the numbers, understand the story behind them, and take action to improve them.
- Work hand‑in‑hand with your team, our customers, installers, and internal teams to remove blockers and keep projects moving.
- Develop your team to communicate confidently, own their installations, and show empathy that customers genuinely feel.
- Take responsibility for escalations and complex cases, ensuring fair, quick, and customer‑focused resolutions.
- Spot inefficiencies, challenge old habits, and drive changes that strengthen the customer experience and support the team’s success.
- Adhere to policies and procedures relating to Health and Safety and responsibilities located in the Integrated Management System (IMS) Responsibilities document.
About You
Previous experience leading a team, delivering strong results and helping your people thrive.
Desired Skills and Knowledge
- First‑class communication skills – you know how to inspire, influence, and get everyone pulling in the same direction.
- Customer‑focused mindset, putting the customer at the heart of everything you do and pushing for service excellence every single time.
- Industry knowledge (bonus) – experience with kitchen and bedroom installations would be helpful, though it’s not a dealbreaker.
- Excellent organisational skills – juggling multiple priorities, staying calm under pressure, and never missing a deadline.
- Great problem‑solving skills, tackling challenges head‑on, making decisions based on data, and turning problems into opportunities.
About The Company
At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still! As well as world‑class training on our products, systems and sales processes, you’ll enjoy working in an industry‑leading workplace for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.
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