IT Operations Site Coordinator

An exciting opportunity has arisen for an IT Operations Site Coordinator to join our IT Operations team reporting to our IT Operations Lead.

Responsibilities

• Provide on‑site technical leadership and deliver day‑to‑day IT support at the designated college site.
• Ensure reliable, secure, and efficient operation of IT services for staff and students.
• Act as the first point of technical escalation and lead/coordinate the work of IT Operations Technicians to maintain SLA‑driven service standards.
• Offer support and cover across other sites within the group when required.

Qualifications

• Good general education and proven Tier 1 and Tier 2 IT support capability (diagnosing and fixing hardware/software faults).
• Full, clean UK driving licence.
• Experience in the education sector is desirable but not essential.
• Relevant industry certifications such as A+, Network+, MCP, CCNA/CCNP are desirable; group supports development through coaching and training.
• Excellent troubleshooting, problem‑solving, prioritisation, multi‑tasking and clear communication skills.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. For more details please go to the following link.

Benefits

• Generous annual leave entitlement (34‑43 days per annum, depending on role and length of service).
• Up to 5 days additional leave at Christmas.
• Free on‑site parking.
• Local Government Pension Scheme (LGPS) with 14.2% employer contribution.
• Enhanced Occupational Sick Pay Scheme.
• 24/7 free GP access for you and your dependants.
• Enhanced Maternity, Paternity and Adoption Scheme.
• Employee Assistance Programme.
• Free gym memberships/discounted memberships (dependent on site).
• Staff Discounts Package via Perkbox.
• Wellbeing Days (in addition to annual leave).
• Discounted hair and beauty treatments available.
• Bike2Work Scheme.

Schedule

• Monday‑Friday.
• Flexible lunch breaks.

If you believe you have the necessary skills, commitment and determination to succeed, we would love to hear from you.

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