Healthcare Admin Team Leader: Drive Service Excellence

We are looking for an enthusiastic and dynamic team leader to support the effective delivery of our administrative service in Gastroenterology. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.

Responsibilities

• Manage and lead a team of secretaries and other administrators, including recruiting, inducting, training and performance management.
• Drive forward excellent standards of administration and operations, leading on service changes and developments.
• Operate key performance indicators for secretarial, typing and administrative outputs in line with divisional and organisational goals, including clinical letter generation targets and accurate clinical correspondence.
• Analyse, implement and monitor departmental procedures in liaison with other secretarial teams and departments.
• Ensure quality and standard of the secretarial, typing and administrative teams, taking corrective action where appropriate.
• Maintain excellent communication skills, prioritise workloads, motivate and enthuse colleagues, and adopt a positive and flexible approach to changing demands.

Essential Qualifications

• Education to degree level or equivalent training or experience.
• Demonstrable working knowledge of Microsoft packages including Outlook, Word and Excel.
• Willingness to actively deliver personal development and training.

Desirable Qualifications

• Certificate in Medical Terminology.
• European Computer Driving Licence.
• NVQ II in business administration.
• RSA II/III or equivalent demonstrable experience in typing/audiotyping (speed over 60 wpm).

Essential Experience

• Maintenance of computerised files.
• Running and organising Outlook diary/calendar systems.
• Previous experience in a fast-paced office environment.
• Previous experience as a Secretarial Team Leader.

Desirable Experience

• Knowledge of security and handling confidential information.
• Knowledge of medical terminology and working in a healthcare environment.
• Understanding and experience of referral pathways.
• Complaint handling experience.

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