Customer Service Supervisor

Customer Service Supervisor

Starting Salary: £27,694, opportunity to progress to £31,022 per annum (pro-rata for part time).

Hours: 18.5 hours – job share.

Location: Bishop’s Stortford Library.

Contract: Permanent.

Responsibilities

• Support the delivery of the Inspiring Libraries 10-year strategy.
• Supervise the team at Bishop’s Stortford Library, including staff timetabling, training and development.
• Support the Library Manager with statistical and financial data, Health & Safety, and act as senior on duty when required.
• Compile, maintain and provide effective monthly statistical information.
• Actively engage with the delivery and promotion of all frontline services in the library and outreach activities.

Qualifications

Essential

• Experience or knowledge in delivering a high level of customer service and resolving customer queries.
• Ability to supervise a team using collaboration and delegation to achieve aims.
• Excellent time management and organisational skills, managing workloads and supervisory responsibilities methodically.
• Skills to support maintaining Health & Safety, Property, and training requirements in the workplace.

Desirable

• Reliable and flexible team player willing to engage with the full range of services, activities and events that libraries offer.

Requirements

• Applicants must be resident in the UK with established proof of right to work; sponsorship is not available.
• Level 7 role.
• English fluency: the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential.

EEO Statement

Disability Confident employer – guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

All candidates meet EEO statutory rights and do not face discrimination on the basis of disability, race, gender, religion, etc.

Contact

Elizabeth Basey, Library ManagerTel: 01279 307467Email: elizabeth.basey@hertfordshire.gov.uk

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