Strategic Supplier Risk & Controls Leader

Join us as a Supplier Risk, Controls and Service Manager, where you’ll lead risk and control management, oversee governance, maintain the control library, and drive product reviews and change initiatives. You’ll work closely with directors and key partners across Legal, Operational Risk, and Product to deliver effective reporting and strengthen controls across the business.

Location

This role can be based in Manchester, London, Glasgow or Northampton.

Qualifications & Experience

• Proven experience in third‑party supplier/service management, including end‑to‑end oversight of supplier performance, governance and commercial arrangements.
• Strong expertise in risk and controls within a third‑party/supplier management environment, including identification, assessment and mitigation of operational, regulatory and customer risks.
• Demonstrable experience working with third‑party risk frameworks, including outsourcing, supplier lifecycle management and operational resilience requirements.
• Experience partnering with Legal, Procurement and Risk functions to establish, govern and manage supplier arrangements and contractual obligations.

Desired Skills

• Exposure to digital transformation or technology‑enabled process improvements.
• Proven ability to drive continuous improvement and deliver change within supplier/service environments.
• Strong analytical capability, using MI and insight to support decision‑making.
• Understanding of regulatory expectations relating to third‑party risk and supplier oversight.

Purpose of the role

To agree, implement, monitor and govern the terms and conditions of contractual agreements with internal stakeholders and suppliers to improve the customer experience.

Accountabilities

• Identify industry trends and developments to implement best practice in supplier service management and use reporting data & insights to identify service areas that demonstrate potential customer harm.
• Collaborate with teams across the bank to align and integrate supplier service management processes.
• Develop and implement supplier service management procedures and controls to mitigate risks, maintain efficient operations and enhance customer experience.
• Develop reports and presentations on supplier service management performance and communicate findings to internal senior stakeholders and service recipients through relevant governance forums.
• Identify areas for improvement and provide recommendations for change in supplier service management processes; provide feedback and coaching for colleagues on these highlighted areas.
• Participate in projects and initiatives to improve supplier service management efficiency and effectiveness; implement changes to service governance as a result of key changes.
• Manage relationships with third‑party suppliers, service providers and vendors that provide services to the bank and service recipients, as well as service management stakeholders across the bank.
• Monitor and negotiate contractual agreements, such as service level agreements, and govern the adherence of terms and conditions for both internal and external stakeholders to ensure quality, costs and delivery.

Leadership Expectations (Assistant Vice President)

• Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness; collaborate closely with other functions/business divisions.
• Lead a team performing complex tasks; set objectives and coach employees, appraise performance and determine reward outcomes.
• Demonstrate clear leadership behaviours (Listen, Energise, Align, Develop) to create an environment for colleagues to thrive and deliver consistently excellent results.
• For an individual contributor, lead collaborative assignments, guide team members, identify new directions and use cross‑functional methodologies or practices to meet required outcomes.
• Consult on complex issues; provide advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls related to the work done.
• Perform work that is closely related to other areas, requiring understanding of coordination and contribution to the organization’s objectives.
• Collaborate with other areas of work, business‑aligned support, to keep up to speed with business activity and strategy.
• Engage in complex analysis of data from multiple sources to solve problems creatively and effectively.
• Communicate complex information, including sensitive data, adapted to the audience.
• Influence or convince stakeholders to achieve outcomes.

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